Cherryleaf helps you find better ways to create and manage your content
Are your users struggling to find answers? Drowning in support calls? A confusing help portal creates friction for customers and internal teams alike. At Cherryleaf, we specialise in transforming cluttered, ineffective help content into an intuitive, user-friendly knowledge base that empowers your users and reduces your support burden.
Discover why it’s taking too long to create and publish information, and where improvements can be made. Plan for your future requirements, identify the tools and processes you need, and get the maximum value from the content you create.
For example, we can help you with:
- Creating an effective developer portal for your APIs
- Using generative AI in technical communications, so you can be more efficient and create better deliverables for users
You’ll get independent advice from our experts in technical communication. Cherryleaf will listen to your needs, develop a custom strategy, and hold your hand. We’ll execute this plan together, if you want.
Your challenge: A disconnected user experience
Many organisations find their help content becomes a source of frustration. Does this sound familiar?
- Content is disorganised and difficult to navigate, leaving users lost and unable to find what they need.
- Customers abandon your help portal and flood your support channels. Your employees struggle to find accurate information to help them.
- Your support team is spending valuable time answering repetitive questions that a well-designed help portal should address.
A poor user assistance strategy doesn’t just frustrate users; it impacts your bottom line.
Revolutionise your technical documentation with AI
Move beyond manual processes
At Cherryleaf, we help you use the power of automation, agentic AI, and other forms or Artificial Intelligence to improve and enhance your documentation processes.
We provide expert consultancy and implementation services to help you use AI in several key areas:
1. Automate and accelerate content creation
2. Enhance content quality and consistency
3. Streamline content management and operations
Augmenting your experts
Successful AI projects tend to serve as a powerful assistant to your technical writers, integrating into your business workflows rather than disrupting them. The goal is to elevate your team’s capabilities, allowing them to focus on what humans do best: strategy, empathy, and complex problem-solving.
Seamless integration into your workflows
Adopting AI doesn’t have to mean a complete overhaul of your operations. We specialise in identifying how AI tools can fit into your existing processes. We enhance your workflow, making it faster and more intelligent without causing friction for your team.
By integrating AI, we can free your team from tedious, repetitive tasks, allowing them to focus on high-value activities like strategy, user advocacy, and creating exceptionally clear content.
Your partner in AI-powered documentation
Integrating AI into your documentation workflow can seem daunting. Where do you start? Which tools are right for you?
That’s where Cherryleaf comes in. We act as your strategic partner, helping you:
- Evaluate your current processes to identify the best opportunities for automation.
- Develop a tailored AI strategy that aligns with your business goals.
- Implement the right tools and workflows for your team.
- Train your writers to work effectively alongside their new AI-powered assistants.
See AI solutions for technical writing teams for more information.
Elevate your API experience with Cherryleaf
Empowering API providers to thrive
At Cherryleaf, we understand the pivotal role of APIs in the modern tech landscape. Our mission is to help API providers like you achieve two crucial goals:
- Boost API adoption: Increase the number of people using your APIs.
- Enhance the developer experience: Minimise the challenges developers face when interacting with your APIs.
Documentation is more than just words on a page; it’s the gateway for developers to explore and efficiently use your API.
Inadequate information can lead developers to abandon your API in favor of more comprehensively documented alternatives. On the flip side, a well-documented API not only attracts more users but also significantly reduces the burden on your support team.
Our approach is simple yet impactful. We focus on creating clear, concise, and comprehensive developer portals with documentation that resonates with your users.
Every API is unique, and so are its documentation needs. Our consultancy begins with understanding the size and complexity of your APIs. Let’s start the conversation and pave the way for your API’s success.
Case studies
Undertaking a new content strategy
A billion dollar software company needed to define a content strategy for its flagship product. The company had been spun off from its former parent company 24 months previously, and it needed to establish a strategy for supporting its customers with content for its newest release.
They needed to define the structure of their content writing teams, the types and flow of content to various points, a product taxonomy that enabled the content strategy, governance, and the appropriate technologies for creating and managing the content.
In partnership with another company, we conducted a series on interviews with key stakeholders, and analysed their existing setup. We carried out a content strategy gap analysis, looking at five key “pillars”, and recommended a way forward. This included providing a roadmap and a worked example.
The recommendations were accepted, with the client establishing a project delivery team to implement the suggested roadmap.
Creating API documents with writers located in different countries
Cherryleaf helped a software company in Hungary create hundreds of API user guides. They can publish these as PDFs or online.
Before, they wrote the documents in Word. These took a long time to create, and were inconsistent. They now keep re-usable information in a single place. As a result, it is much easier and faster for them to create new documents. They can create customised manuals for customers, adapted to their bespoke configurations.
We provide comprehensive consultancy services designed to evaluate your current state, provide a clear path for improvement, and help you implement lasting change. Our proven process ensures your help content becomes a strategic asset that enhances the user experience.
We can help you by offering a phased approach:
Needs analysis and defining the Statement of Requirements
Not certain what you need? We’ll work with you to define your requirements, establish metrics, and determine the ROI.
Audit and Review
Discover where your weaknesses lie. Let’s review and test your existing content. The review can be carried out through facilitated workshops, with your team members involved in this activity. We’ll perform a deep dive into your existing documentation to identify what’s working and what’s not. We’ll pinpoint content that is inaccurate, outdated, or redundant.
The activities can be:
- Content inventory
- Audience analysis
- Who is your audience, and what do they want?
- Customer Journey mapping
- Reviewing your existing content and processes. We’ll assess your content to understand the root causes of user frustration. We use a number of criteria, such as:
- Readability
- Usefulness/redundancy
- Consistency
- Tone and voice
- Findability
- Credibility
- Usability
- Translatability
- Gap analysis
- Workflow analysis – identify any bottlenecks.
Fixing any problems
This can include:
- Establishing processes and standards
- Style guides, voice and tone, and terminology databases
- Developing an information model for the content
- Establishing the information architecture
- Defining the Information Types
- Defining the metadata and templates
- Identifying re-usable content
- Identifying the right tools
- Importing existing content into the new system
- Providing writers and editors to create any missing content
Training your team
If you want to improve your team’s skills, we can provide facilitated workshops or training courses.
Workshops work well in getting everyone onboard. For example: their roles and responsibilities, and how to produce content. They can also help you get your project on track, and prioritise activities.
You can look at:
- Content planning
- Information design
- Users’ needs
- Project goals
- Standards
- Best practices
Implementation and content transformation
With a solid strategy in place, our team of expert technical communicators can execute the plan. This can include:
- Redesigning the Information Architecture
- We’ll restructure your content to be logical, intuitive, and aligned with the user’s journey.
- Re-authoring and creating content
- Our writers will rewrite existing content and develop new content to fill any gaps. The focus will be on creating clear, concise, and user-friendly instructions that help users succeed.
- Optimising for Search and LLMs
- We’ll ensure your content is easily discoverable through internal search and external search engines, getting the right answers to your users, faster.
Contact us
Want to discuss your situation and explore how Cherryleaf can help you?
You can tell us about your project, issues and goals. We’re here to help.