Free content on technical communication

Don’t miss out on these

You’ll find most of our free content in the:

As technical communicators, we love to share what we learn, explore better ways to communicate, and explain things. Below, you’ll find links to articles, courses, podcast episodes and presentations on technical communication and content strategy.

Free elearning courses

What developers want from a developer portal and API documentation…and how to provide it

Mini course: What Developers Want from a Developer Portal and API documentation

 

  • ​We’ve created a free mini-course containing three short videos, best practice examples, and resources.

Communicating and leading during the lockdown

  • The Covid-19 lockdown is having a huge impact on people and organisations. With so many things that could be about to change, how should organisations respond to the communication challenges they face? What’s your plan for the future? We’ve put together a free elearning course that looks at the Covid-19 communication challenges. The course describes what organisations can do for meet them.

How to assess a good technical communicator from a bad one when you’re recruiting

  • A framework assessing a Technical Author’s abilities

Podcast

screenshot of Podcast home page with episode listThe Cherryleaf Podcast is a podcast on creating clearer and simpler information, technical writing, technical communication, and related topics. You can ask your question to the podcast team. We’ll see if we can feature it in a future episode of our podcast.

You’ll find the the show notes for each episode at cherryleaf.podbean.com

Subscribe now so that you don’t miss out on anything:

Listen on Google Play Music Listen to Stitcher

Quizzes and surveys

Technical writing

Link to What type of technical writer are you?

Modern-day software technical communication comes in many different forms. Developer portals, knowledge bases, instruction guides, onboarding guides, online Help, and UI text are just some examples.

Just as there are all kinds of technical communication, so there are many kinds of technical communicators.

Each technical communicator has a unique set of skills and experience, we tend fall into common groups. These groups, or “types”, benefit from a career path and skills development that is appropriate to them.

This quiz will tell you what type of technical writer archetype you are, and suggest what to do with that information, once you have it.

Take this two minute quiz:

What type of technical writer are you?

APIs and developer portals

Take this two-minute quiz to find out how your developer portal scores against key KPIs.

On top of that, we’re going to give you our top three tips for developer portal success!

Take the quiz: What is your developer portal’s KPI score?

Policies and procedures

three people looking at computer

Policies and procedures come in different forms: half-page statements, one page flowcharts, and long sets of instructions are three examples.

Just as there are all kinds of policy and procedures, so there are different kinds of policy and procedure writers.

This quiz will tell you what type of policies and procedures writer archetype you are, and suggest what to do with that information, once you have it.

What type of policies and procedures writer are you?

 

What is your policies and procedures KPI score?

Take this two-minute quiz to find out how your polices and procedures score against key KPIs.

On top of that, we’re going to give you our top three tips for policy writing success!

Take the quiz: What is your policies and procedures KPI score?

Past surveys

To view the open and past surveys, see:

 Cherryleaf surveys

Documentation examples

See Cherryleaf – Examples

Published articles

Article on value of technical communication

  • Guide to chatbots in technical communication
  • The changing nature of content (voice and tone)
  • “If you’re not telling your story, someone else will do it for you” (Social Media and technical communication)
  • The changing nature of content (whitepaper commissioned by Adobe)
  • Towards an Agile authoring methodology (whitepaper commissioned by Adobe)
  • “A Technical Communication User’s Hierarchy of Needs.” Intercom, January 2016
  • Can we quit QWERTY?, Communicator, Autumn 2015.
  • “The Emotion Factor in User Manuals: How to Use Affective Assistance to Create More Loyal Customers” Intercom Dec 2010/Jan 2011, and Communicator Winter 2010/11
  • “What Every Business can learn from a Haynes Manual” STC Devil Mountain Views (East Bay Chapter of STC); November/December 2010
  • “A Different Perspective on Measuring the Value of Technical Communication” Intercom; July/August 2009
  • “How We Work with Technical Communicators” Technically Write (STC Lonestar Community); December 2008
  • “The Death of the Technical Author?” Dateline Houston; January/February 2005
  • “Help formats” The Communicator; Winter 2004
  • “RoboHelp vs WebWorks” The Communicator; Spring 2004
  • “Implementing single sourcing” The Communicator; Summer 2003
  • “Single Sourcing” STC Forward; March 2003
  • “Nine Trends in online user assistance” tekom newsletter; November 2003
  • “Understanding single sourcing” The Communicator; Spring 2003

Archived website articles

Recordings and slides from conference presentations and webinars

You’ll find copies of Ellis’ slides on SlideShare

Videos and recordings of past webinars

contact cherryleafWant to discuss your situation, and explore how Cherryleaf can help you? You can tell us about your project, issues and goals. We’re here to help. 

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