In this page
Why attend this course?
Who is this course for?
What will I learn?
Topics covered
Delivery format
Our expertise
Price and how to book
Contact us
Learn how to create content so users solve problems for themselves
Cherryleaf’s Technical Writing for Support staff training course teaches Support staff the key skills of technical writing. This enables you to create content that helps users solve problems for themselves. In this course, we’ll take you through the process of creating technical documentation.
Why attend this course?
Who is this for?
- You are dissatisfied with the performance of their Knowledge Base articles, Help, tutorials and troubleshooting guides.
- You don’t know how much detail to include.
- Getting started with writing a topic.
- Writing more efficiently.
- Structuring a document.
- Lack of time – balancing document writing with support cases.
- Having to deal with content that overlaps, repeats or contradicts itself.
- You need need to write more clearly.
- You need to match the document content to a range of customers who all have similar, but slightly different, requirements.
What will I learn?
- How to communicate clearly, even if writing doesn’t come naturally
- Understanding how much detail to include.
- How to save time and write in an efficient way
- Identifying the best type of format for your content
- Confidence in the work you produce
- Understanding your audience
- Revising your work
- Writing for specific audiences
You’ll have the opportunity to practice and review your work. You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice.
Topics covered
Writing clearly
- Writing for your audience
- Identifying your target audience
- Understanding your target audience’s needs
- Adopting a user-centred design approach
- Designing the information
- Chunking your content into topics
- How to write and present different types of information
- How to write instructions
- Organising the content on a page/screen
- Writing clearer sentences
Planning and tools
- Defining your document’s purpose
- The writing process and publishing workflow
- Understanding and defining your audience
- Planning your writing
- Reviewing and editing your content
- Peer review
Other ways to communicate
- Planning and creating complex diagrams
- Using images and videos
Duration and delivery format
This course is currently offered to Support teams as a virtual classroom course, delivered over Microsoft Teams or Zoom.
The course is split into two sessions of 3 hours each, delivered on different days.
Our expertise
As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team.
Price
Virtual classroom
The prices for the group courses depend on the number of delegates taking them. Here is some typical pricing:
5 delegates: £1700 ex VAT
10 delegates: £2450 ex VAT
Contact us for more details.
Contact us
Interested in this training course?
Email:
info@cherryleaf.com
You also can talk to us via Microsoft Teams, Zoom, GoToMeeting, or another video conferencing platform of your choice. Email us if you’d like to arrange a date and time for a video call.