Cherryleaf – for clear and simple instructions your users will love

Losing prospects and customers due to poor instructions?

Cherryleaf can help you deliver the right content for your audience. Let’s start by working out what you need.

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Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with the type of instructional help content they need.

Who likes writing instructions? We do!

We really do love creating the right help content for your audience. That can be help, onboarding, reference, and troubleshooting types of information. It could be the content in the user interface as well.

We know when it’s good, it builds confidence in your users’ minds. They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

Cherryleaf provides a range of technical communication services. We focus on enabling your customers to solve problems for themselves, so they can get on with their jobs. This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Cherryleaf’s services

Content writing

For when you want content written for you for an agreed price, simply and efficiently

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Training courses

For when you want to learn how to become a better technical or business communicator

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Recruitment

For when you want a contract or permanent Technical Author, usually working on site

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Consultancy

For when you want to discover how you can work more efficiently and with less frustration

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About our customers

The people and organisations we work with include:

Product and Project Managers

They’re working in software, medical equipment, and technology companies, and they need technical reference, Help, compliance, UI/UX content, or training documentation for their products and services.

 Managers responsible for compliance

They need clear and policies, procedures and other compliance information written for their staff.

HR professionals

Who need to recruit a technical communicator or a similar role.

Developers who write user documentation

They want to improve their communication skills.

Professional technical communicators

They want training to become a better technical communicator.

People starting their careers as a technical communicator

They want to improve their skills.

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Delivered in such an engaging way to inspire the masses.

Ace Schools Multi Academy Trust

Writing policies and procedures training course

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

Amber A. Technical Author/technical writing online training course

Great course.

Advanced technical writing & new trends in technical communication training

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Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.