Cherryleaf – for clear instructions your users will love

Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with right content they need in the User Interface, the Help text, or the onboarding information.

The power of clear instructions

We know good help content builds confidence in your users’ minds.

They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

If you’re losing sales due to poor onboarding

Cherryleaf gives you a way to attract and keep prospects and customers, by giving them clear instructional content that enables them to get the best from your product or service. Let’s start by understanding your situation and working out what you need.

Creating the right content for your audience

Cherryleaf provides a range of technical communication services. You can call on use to provide help, onboarding, reference, procedural, training or troubleshooting information. It could be UX writing, as well.

This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Who we help

The people we work with include:

Project managers who are launching a product or service

They need API reference, onboarding information, online Help, or UI/UX content for their products and services.

 Managers responsible for policies and procedures

They need clear to provide clear and up-to-date policies, procedures and other compliance information written for their staff.

Developers who need to write API or end-user documentation

They want to improve their communication skills, or find someone who can do the writing for them.

Companies needing to hire technical communicators or UX writers

Managers or HR professionals who need a specialist who can find them candidates for their vacant Technical Author and UX writer roles.

Professional technical communicators

They want training to improve their technical communication skills.

People starting their careers in technical writing

They want to be better communicators of technical information.

Cherryleaf’s services

Content writing

When you want content written for you for an agreed price, simply and efficiently

Learn more

Training courses

When you want to learn how to become a better technical or business communicator

Learn more

Recruitment

When you want a contract or permanent Technical Author, usually working on site

Learn more

Consultancy

When you want to discover how you can work more efficiently and with less frustration

Learn more

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

When we needed a complete re-write of two of the product manuals for our specialised and complex server software, Ellis walked us through the different approaches we could take to this project, found us an author who was ideally suited to the task and managed the project with the light-touch it required.

The professional approach of Cherryleaf was in marked contrast to our previous experiences with documentation projects and I have no hesitation in recommending Cherryleaf.

Will Sheward, Isode Marketing Manager Contract and Recruitment services

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing

I found this training very useful and enjoyable too. I took the course on Friday and this week am putting into action the suggested tasks from the course, just thought you would find this useful to know.

D.D. Content Design and Strategy Training Online Course

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.