Clear and simple information your users will love

You reduce support costs when users solve problems for themselves

Venn diagram showing how Cherryleaf can help end usersCherryleaf creates content that helps people use a product or complete a task. It can stop them getting stuck, frustrated and making mistakes.

The information our Technical Authors create can also attract prospects to your website. That’s because many people search the web for information on how to solve their problems.

It also helps convert your trial users into paying clients, and it can reduce your support team’s workload.

customer journey loop

You work hard to win your customers. Don’t let them down with poor information.

Cherryleaf’s services – how we can help you

Cherryleaf writing services: Tutorials, How-to guides, pathfinders, reference guides
Shows the intersection between technical skills and communication skills.

 

Have content written for you

Technical writing services

Cherryleaf’s Technical Authors create clear information for you, simply and efficiently. Use us when you need:

Policy and procedures writing services

Clear company procedures can make your staff more efficient, reduce errors and lower costs.

Learn more….

Improve your skills in technical communication

Training courses

Cherryleaf offers courses in technical communication, content strategy, and written business communication.

Choose from affordable online courses, classroom-based training courses, or workshops. Our latest classroom courses include 6 months access to videos that cover the key teaching points from the course.

Technical communication courses:

  • Authoring tools training (Adobe FrameMaker and MadCap Flare)
  • Content strategy training course
  • Creating online Help
  • DITA course
  • Editing and revising content
  • Embedded Help
  • Every Page is Page One writing method
  • Information design
  • Markdown
  • Project planning
  • Single sourcing
  • Technical writing bootcamps
  • Technical writing courses (beginners and advanced)
  • Writing skills for developers

ISTC Accredited Course

Business writing courses:

  • Policies and procedures writing course
  • Report writing training course

Don’t worry if you can’t see the course you want, we may still be able to cater for your needs.

Learn more

Hire or recruit a Technical Author

Contract & recruitment services

Hiring a technical communicator can be hard. You may need a specialist recruiter.

Cherryleaf’s recruitment services can help you find the right:

  • Technical Author/Technical Writer/Information Developer
  • API documentation writer/Documentarian
  • Procedures writer
  • Training courseware developer

This can be for both a contract or permanent role.

You’ll get access to a great selection of candidates with less effort, risk and stress.

Learn more

Get advice on designing, planning and managing content

Content Strategy

Cherryleaf helps you improve how you create, manage and publish content. A content strategy review and audit can help you avoid wasted effort and time when developing content. It can help you get the maximum value from what you produce.

You can discover why it’s taking too long to create and publish information, and where improvements can be made. This process can also help you plan and manage any future requirements. Cherryleaf’s consultants are experts in technical communication. You’ll get independent advice on from our experts.

Learn more …

About you

The people and organisations we work with include:

Software, medical equipment, IT and other technology companies that are developing new products. They need technical, user, compliance or training documentation.

Managers responsible for policies, procedures, and other compliance documents. They need clear and simple instructions and advice that works.

HR Professionals who need to recruit a technical communicator. The job titles can be Technical Author, Technical Writer, and Documentation Manager.

Professional technical communicators. They want to improve their skills, or they need a technical communicator to work with them.

 People starting their careers as a technical communicator. They want to improve their skills.

 Developers wanting to improve their writing skills. If they don’t know how to write well, the final product can suffer.

 
client logos

 

I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.

Bruce McNaughton, CEO, ProcessAssets CEO Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

I first worked with Cherryleaf when I was with Zetex Semiconductors. We had a requirement for authoring/editorial support on some of our technical publications. Ellis initially made sure he fully understood our specific requirements and profile of the person we were looking for, then supplied us a selection of carefully vetted resumes. This saved us valuable time in selecting a shortlist of candidates. Ellis has also been an excellent source of help and advice on subsequent occasions. I wouldn't hesitate in recommending the valuable services Ellis and Cherryleaf provide.

Mark Tamblyn, Zetex Recruitment services

Stimulating and thought provoking. Introduced techniques that I certainly will use in the future.

Advanced technical writing & new trends in technical communication training

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Free advice and content

1-1 networking and free advice for software companies

Contact us if you’re a software company looking for advice on creating Help content. We’d be happy to help you avoid some of the common pitfalls.

Members' room British Museum Members' room British Museum

As many people prefer to meet in central London, we hold London 1-1 meetings in the exclusive Members’ Room of the British Museum. We also use the Engineering Hub at the Institution of Electronics and Technology, next to the Savoy Hotel, which has rooms for larger and/or more private meetings.

Contact us if you’d like to meet up.

Free laptop stickers

If you contact us, and you live in Europe, we will post some free laptop stickers out to you.

Venn diagram showing how Cherryleaf can help end users

Getting customers to answer their own support questions

Join the thousands who subscribe to the Cherryleaf newsletter

Free advice and news on writing content, technical communication and content strategy. Join the thousands like M.L. and A.C. who receive our newsletter.

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To subscribe, use the “Subscribe to the Cherryleaf newsletter” form.

Your details won’t be shared with anyone, and you can un-subscribe at any time.

Other free advice on technical communication

In addition to our newsletter, you’ll find other free advice on the Cherryleaf blog, the Cherryleaf podcast, and under the Resources section of this website.


Contacting us

contact cherryleaf

Want to discuss your situation, and explore how Cherryleaf could help you? It's easy to contact us. 

Here's the contact form.