Reduce support costs by getting users to solve problems for themselves
When users find themselves stuck, wasting time or making mistakes, it can look like you’ve given them a poor product or service. It can also mean you have to handle too many support calls.
The reason for these problems is often because you have low quality or missing documentation.
Cherryleaf’s technical communication services are focused on providing users with the instructional content they need.
It means your customers can solve problems for themselves, and get on with doing their job. It can also mean you have more time to work on what you’re good at, and support staff feel less overwhelmed.
Doing nothing about these issues is usually a bad choice. You risk having more unhappy customers, and more support calls – unless you start to fix it today.
Use problem-solving information to attract prospects, too
The information our Technical Authors create can also attract prospects to your website. That’s because many people search the web for information on how to solve their problems.
You work hard to win your customers. Don’t let them down with poor information.
Discover more about how Cherryleaf can help you provide the right content for your audience, simply and efficiently.