Cherryleaf – for clear and simple instructions your users will love

Losing prospects and customers due to poor information?

Cherryleaf gives you a way to keep your customers, by using clear instructional content. We do it in a few steps. Let’s start by working out what you need.

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Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with right content they need in the User Interface, the Help text, or the onboarding information.

The power of clear instructions

We know good help content builds confidence in your users’ minds.

They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

Creating the right content for your audience

Cherryleaf provides a range of technical communication services. You can call on use to provide help, onboarding, reference, procedural, training or troubleshooting information. It could be UX writing, as well.

This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Who we help

The people we work with include:

Project managers who are launching a new product or service

They need API reference, onboarding information, online Help, or UI/UX content for their products and services.

 Managers responsible for policies and procedures

They need clear to provide clear and up-to-date policies, procedures and other compliance information written for their staff.

Developers who need to write API or end-user documentation

They want to improve their communication skills, or find someone who can do the writing for them.

People needing to hire technical communicators or UX writers

Managers or HR professionals who need a specialist who can find them candidates for their vacant Technical Author and UX writer roles.

Professional technical communicators

They want training to improve their technical communication skills.

People starting their careers in technical writing

They want to be better communicators of technical information.

Cherryleaf’s services

Content writing

When you want content written for you for an agreed price, simply and efficiently

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Training courses

When you want to learn how to become a better technical or business communicator

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Recruitment

When you want a contract or permanent Technical Author, usually working on site

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Consultancy

When you want to discover how you can work more efficiently and with less frustration

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Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

We recently changed our authoring tooling. Cherryleaf came and did a spot of consultation to help us choose something that fit our use cases. I'd absolutely recommend their service if you want some help picking tooling.

Roger Hart, Red Gate Software Content Design and Strategy

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

Ann M. Writing policies and procedures training course

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

Emma W., ARM plc Technical Author/technical writing online training course

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.