Stop wasting time on documentation that doesn’t work
Your documentation should reduce support demand, speed up onboarding, and give people and AI systems reliable answers. Most doesn’t. We fix that.
- 80% of decision-makers review documentation before buying (State of Docs 2026)
- 40–60% reduction in support tickets from a well-structured knowledge base (industry average)
- 40%+ of documentation page views are now from AI agents, not humans (GitBook, 2025)
Cherryleaf creates documentation, procedures, and AI-ready content that helps people get answers without asking for help
Cherryleaf’s technical writing services include API and developer docs, online help, knowledge bases, and AI-aware documentation workflows. Our procedures writing services include policies, procedures, and training/onboarding guides.
We know it’s hard to keep complex information clear, accurate, and up to date. We’ve been doing this for over 20 years. Our Technical Authors, Content Engineers and Procedures Writers know what good looks like, and they know what it takes to get there.
Protect your business from unclear information
Cherryleaf’s services
Technical writing and content engineering services
- Efficient content creation
- Structured approach for quality
- Flexibility for different formats
- User guides, administrator guides, online help, release notes, troubleshooting content, training courseware, and knowledge base articles.
- Creating content with AI assistants in mind
Knowledge base and support deflection
Turn your help centre into a working self-service system, not a content repository.
See: Technical writing and procedures writing services
Developer documentation and API DX
Build documentation developers trust, so they integrate faster and raise fewer support tickets.
API references, OpenAPI-based documentation, developer onboarding, SDK guidance, examples, and docs that help developers succeed.
See: The developer-first documentation method for APIs and developer portals
Policies and procedures writing services
- Policies, procedures and company knowledge bases
- Creating content with AI assistants in mind
See: Policies and procedures writing services
AI-ready content and governance
Prepare your documentation for AI systems, ensuring accurate and traceable answers.
See: AI services
Training courses
- Become a better communicator
- Learn from experienced experts
See: Business and technical writing training courses
AI solutions for writing teams
Improve documentation workflows, create content for humans and AI, and prepare documentation for AI-assisted search, support, and authoring.
See: Technical writing services in an AI world
Specialised recruitment
- Find qualified Technical Authors, Technical Writers and API documentation writers
- Contractor management
See: Our Specialised Recruitment Service
Documentation strategy and operations
Content audits, information architecture, documentation workflows, governance, reuse, structured authoring, docs-as-code, and documentation lifecycle management.
See: Consultancy in technical documentation
What's your documentation problem costing you?
Compliance and risk exposure
Developers abandon APIs they can’t understand in the first session. Every hour of unclear documentation is an hour your competitors are gaining ground.
Support overload
When users can’t find answers, they open tickets. A knowledge base that deflects even a fraction of Tier 1 queries saves real money, and a 40–60% reduction is achievable with the right structure.
AI that hallucinates
Your AI assistant, chatbot, or internal tool is only as accurate as the content it’s trained on. If your knowledge base is outdated or unstructured, your AI will be too.
Onboarding drag
Every new hire, new customer, and new developer who has to ask someone for help is a sign that your documentation isn’t working hard enough.
Modern documentation capabilities
We can help with:
- API documentation and developer portals
- Docs-as-code workflows using Git and Markdown
- Structured authoring and content reuse
- Documentation for cloud, SaaS, cybersecurity, AI, data, and technical products
- Knowledge bases, Help Centres, and customer education
- Policies and procedures
- Documentation audits, governance, and lifecycle management
- AI-assisted documentation processes and AI-ready content
Testimonials
To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.
Samaritans
For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.
IO1
I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb
HCC Embedded
We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.
Zetex Semiconductors
I first worked with Cherryleaf when I was with Zetex Semiconductors. We had a requirement for authoring/editorial support on some of our technical publications. Ellis initially made sure he fully understood our specific requirements and profile of the person we were looking for, then supplied us a selection of carefully vetted resumes. This saved us valuable time in selecting a shortlist of candidates. Ellis has also been an excellent source of help and advice on subsequent occasions. I wouldn’t hesitate in recommending the valuable services Ellis and Cherryleaf provide.
Who we work with
Cherryleaf helps:
- Product and engineering teams that have great APIs but documentation that doesn’t do them justice, and a support queue filling up because of it.
- Customer success and support leaders whose teams are answering the same questions over and over, because the knowledge base isn’t working.
- Operations and HR teams whose policies and procedures are out of date, hard to find, and can’t be reliably used by AI assistants.
- Documentation managers under pressure to adopt AI, upskill their team, and prove the value of docs to leadership, all at once.
- Software and AI product teams who need technical documentation for EU AI Act compliance before the deadline.
- Companies hiring technical authors, API documentation writers, documentation engineers, content designers, and documentation managers.
- Technical Authors/Technical Writers who want to develop their skills.
Why use Cherryleaf?
Here are a few reasons why someone might consider using our services:
- Expertise
- Cherryleaf has over 20 years of experience in technical communication and e-learning.
- Our team includes experienced technical writers, instructional designers, and trainers who can create high-quality content for a wide range of industries and audiences.
- Efficiency
- Cherryleaf can help you create content quickly and efficiently, allowing you to focus on other aspects of your business.
- We use best practices and tools to streamline the content creation process, ensuring that your content is delivered on time and on budget.
- Quality
- Cherryleaf is committed to creating high-quality content that meets your specific needs.
- We use a structured approach to content development, which includes planning, writing, editing, and testing, to ensure that your content is accurate, clear, and effective.
- Flexibility
- Cherryleaf can work with you to create content in a variety of formats, including online help, user manuals, training materials, and e-learning courses.
- We can also work with you to develop a content strategy that aligns with your business goals and objectives.
- Customer service
- Cherryleaf is known for our exceptional customer service.
- We work closely with clients to understand their needs and provide personalised support throughout the content development process.
- Collaboration
- We understand both the writing craft and the systems behind modern documentation.
- That includes working with subject matter experts, developers, support teams, product teams, and compliance stakeholders; planning documentation sets; improving documentation processes; and helping teams choose appropriate tools and workflows.
Not sure where to start?
Most documentation problems fall into one of four categories: outdated content, poor structure, lack of AI readiness, or missing coverage.
A 45-minute discovery call helps us identify which problem is costing you most, and what to do about it first.
Your documentation should be doing more. Let’s make it work.