Cherryleaf – for clear and simple information your users will love

Losing prospects and customers due to poor instructions?

Discover how Cherryleaf can help you deliver the right help for your audience, simply and efficiently. The size and complexity of your product has an impact on what you need. Let’s start by working that out.

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Reduce costs by helping users to solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve given them a poor product or service.

This can happen if you haven’t provided your users with the type of instructional help content they need.

Who likes writing documentation for users? We do!

We really do love creating the right help content for your audience. We know when it’s good, it builds confidence in your users’ minds. They’re more likely to use your product, and make fewer calls to your support staff. It helps your new customers get started. It also helps your existing customers get the most from your product.

The content we create can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

Cherryleaf provides a range of technical communication services. We focus on enabling your customers to solve problems for themselves, so they can get on with their jobs. This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Cherryleaf’s services

Content writing

For when you want content written for you for an agreed price, simply and efficiently

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Training courses

For when you want learn how to become a better technical or business communicator

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Recruitment

For when you want a contract or permanent Technical Author, usually working on site

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Consultancy

For when you want to discover how you can work more efficiently and with less frustration

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About our customers

The people and organisations we work with include:

Product and Project Managers

They’re working in software, medical equipment, and technology companies, and they need technical reference, Help, compliance, UI/UX content, or training documentation for their products and services.

 Managers responsible for compliance

They need clear and policies, procedures and other compliance information written for their staff.

HR professionals

Who need to recruit a technical communicator or a similar role.

Developers who write user documentation

They want to improve their communication skills.

Professional technical communicators

They want training to become a better technical communicator.

People starting their careers as a technical communicator

They want to improve their skills.

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Everything was perfect: the place, the facilities, the program AND the trainer of course!

Audrey Gallois-Lacouture DITA training course

Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.

Mark Heath, Truphone CTO Technical writing services

Just what I was hoping for. Strengthens my belief that I need to be involved in projects from the outset.

Advanced technical writing & new trends in technical communication training

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.