Cherryleaf – for clear and simple instructions your users will love

Losing prospects and customers due to poor information?

Cherryleaf gives you a way to keep your customers, by using clear instructional content. We do it in a few steps. Let’s start by working out what you need.

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Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with the type of instructional, help content they need.

The power of clear instructions

We know good help content builds confidence in your users’ minds.

They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

Creating the right content for your audience

Cherryleaf provides a range of technical communication services. That can be help, onboarding, reference, procedural, training or troubleshooting information. It could be the content in the user interface, as well.

This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Who we help

The people we work with include:

Project Managers who are launching a new product or service

They’re working in software and technology companies. They need API reference, Help, compliance, UI/UX content, or training documentation for their products and services.

 Managers responsible for policies and procedures

They need clear to provide clear and up-to-date policies, procedures and other compliance information written for their staff.

Developers who need to write API or end-user documentation

They want to improve their communication skills, or find someone who can do the writing for them.

People needing to hire technical communicators

Managers or HR professionals who need a specialist who can find them candidates for their vacant technical communication roles.

Professional technical communicators

They want training to become a better technical communicator.

People starting their careers in technical writing

They want to improve their technical communication skills.

Cherryleaf’s services

Content writing

When you want content written for you for an agreed price, simply and efficiently

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Training courses

When you want to learn how to become a better technical or business communicator

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Recruitment

When you want a contract or permanent Technical Author, usually working on site

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Consultancy

When you want to discover how you can work more efficiently and with less frustration

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Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

Victoria S. Works for a charity Writing policies and procedures training course

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Steve V. Care Agency Gibraltar Writing policies and procedures training course

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

The trainer's flexibility and delivery were fantastic, making this a really worthwhile day.

Sally B. Quality and Policy Officer Writing policies and procedures training course

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.