Cherryleaf writes clear and simple information your users will love

You reduce support costs when users solve problems for themselves

Venn diagram showing how Cherryleaf can help end usersCherryleaf creates instructional content that helps people use a product or complete a task. It can stop them getting stuck, frustrated and making mistakes.

The information our Technical Authors create can also attract prospects to your website. That’s because many people search the web for information on how to solve their problems. It also helps convert your trial users into paying clients, and it can reduce your support team’s workload.

You work hard to win your customers. Don’t let them down with poor information.

Cherryleaf’s services

We’re based in London’s “Silicon upon Thames” and in Brighton, and we work for clients around Europe.

Have content written for you
Training courses
Recruit a Technical Author
Consultancy

 

Have content written for you

Cherryleaf writing services: Tutorials, How-to guides, pathfinders, reference guides

Technical writing services

Cherryleaf’s Technical Authors create clear information for you, simply and efficiently. Use us when you need:

Policy and procedures writing services

Clear company procedures can make your staff more efficient, reduce errors and lower costs.

Topic based writing means you can re-use content

We have a lot of experience of writing fragments of content in self-contained topics. We also teach this approach on our DITA, Foundations of Technical Writing, and Writing Policies and Procedures courses. The benefit of this approach is content can be re-used. It makes it easier to update content - in many situations, the amended text appears automatically in the places where that chunk of content is being re-used.  

Learn more….

Training courses

Improve your skills in technical communication

Cherryleaf offers courses in technical communication, content strategy, and written business communication. Choose from affordable video-based online courses, classroom training courses, or workshops.

Technical communication courses:

  • Authoring tools training
  • Content strategy training course
  • Creating online Help
  • DITA course
  • Editing and revising content
  • Embedded Help
  • Every Page is Page One writing method
  • Information design
  • Markdown
  • Project planning
  • Single sourcing
  • Technical writing bootcamps
  • Technical writing courses (beginners and advanced)
  • Writing skills for developers

ISTC Accredited Course

Business writing courses:

  • Policies and procedures writing course
  • Report writing training course

Learn more

Recruit a Technical Author

Contract & recruitment services

Hiring a technical communicator can be hard. You may need a specialist recruiter.

Cherryleaf’s recruitment services can help you find the right:

  • Technical Author/Technical Writer/Information Developer
  • API documentation writer/Documentarian
  • Procedures writer
  • Training courseware developer

This can be for both a contract or permanent role.

You’ll get access to a great selection of candidates with less effort, risk and stress.

Learn more

Consultancy – Get advice on designing, planning and managing content

Content design and strategy services

Cherryleaf helps you improve how you create, manage and publish content. This can help you avoid wasted effort and time when developing content.

Discover why it’s taking too long to create and publish information, and where improvements can be made. This can also help you plan and manage any future requirements. You’ll get independent advice on from our experts technical communication.

Learn more …

About our customers

The people and organisations we work with include:

Software, medical equipment, IT and other technology companies. They need technical, user, compliance or training documentation for their products and services.
Managers responsible for compliance. They need clear and policies, procedures and other compliance information written for their staff.
HR professionals who need to recruit a technical communicator. The job titles can be Technical Author, Technical Writer, and Documentation Manager.
Professional technical communicators. They want to improve their skills, or they need a technical communicator to work with them.
 People starting their careers as a technical communicator. They want to improve their skills.
 Developers wanting to improve their writing skills. If they don’t know how to write well, the final product can suffer.

 

 

client logos

 

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Excellent course. Lots to consider! Will certainly make me challenge what we do and have done for several years.

Advanced technical writing & new trends in technical communication training

I just wanted to say ‘thank you!’ for the excellent training session yesterday. I’m putting those principles to work today as I review the UA for one of our websites. The way I write has changed dramatically.

Advanced technical writing & new trends in technical communication training

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Free advice and resources on technical communication

1-1 networking and free advice for software companies

Top 25 Content Experience Influencer 2017 badge

Members' room British Museum

We hold London 1-1 meetings in the exclusive Members’ Room of the British Museum. We also use the Engineering Hub at the Institution of Electronics and Technology, next to the Savoy Hotel, which has rooms for larger and more private meetings.

Members' room British Museum

Contact us if you’re a software company looking for advice on creating Help content. We’d be happy to help you avoid some of the common pitfalls.

Free laptop stickers

Shows the intersection between technical skills and communication skills.Every Page is Page One sticker

If you contact us, and you live in Europe, we will post some free laptop stickers out to you.

Treat Docs Like code laptop sticker

Getting customers to answer their own support questions

 

Join the thousands who subscribe to the Cherryleaf newsletter

Free advice and news on writing content, technical communication and content strategy. Join the thousands like M.L. and A.C. who receive our newsletter.

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Other free advice on technical communication

In addition to our newsletter, you’ll find other free advice on the Cherryleaf blog, the Cherryleaf podcast, and under the Resources section of this website.


Contacting us

contact cherryleaf

Want to discuss your situation, and explore how Cherryleaf can help you? You can tell us about your project, issues and goals. We’re here to help.