Cherryleaf – for clear instructions your users will love

Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with right content they need in the User Interface, the Help text, or the onboarding information.

The power of clear instructions

We know good help content builds confidence in your users’ minds.

They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

If you’re losing sales due to poor onboarding

Cherryleaf gives you a way to attract and keep prospects and customers, by giving them clear instructional content that enables them to get the best from your product or service. Let’s start by understanding your situation and working out what you need.

Creating the right content for your audience

Cherryleaf provides a range of technical communication services. You can call on use to provide help, onboarding, reference, procedural, training or troubleshooting information. It could be UX writing, as well.

This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Who we help

The people we work with include:

Project managers who are launching a product or service

They need API reference, onboarding information, online Help, or UI/UX content for their products and services.

 Managers responsible for policies and procedures

They need clear to provide clear and up-to-date policies, procedures and other compliance information written for their staff.

Developers who need to write API or end-user documentation

They want to improve their communication skills, or find someone who can do the writing for them.

Companies needing to hire freelance technical communicators or UX writers

Managers or HR professionals who need a specialist who can find them candidates for their Technical Author and UX writer contractor roles.

Professional technical communicators

They want training to improve their technical communication skills.

People starting their careers in technical writing

They want to be better communicators of technical information.

Cherryleaf’s services

Technical or procedures writing

When you want content written for you for an agreed price, simply and efficiently

Learn more

Training courses

When you want to learn how to become a better technical or business communicator

Learn more

Recruitment

When you want a contract Technical Author/Writer/API documentation writer

Learn more

Why use Cherryleaf?

Here are a few reasons why someone might consider using our services:

  1. Expertise: Cherryleaf has over 20 years of experience in technical communication and e-learning. Our team includes experienced technical writers, instructional designers, and trainers who can create high-quality content for a wide range of industries and audiences.
  2. Efficiency: Cherryleaf can help you create content quickly and efficiently, allowing you to focus on other aspects of your business. We use best practices and tools to streamline the content creation process, ensuring that your content is delivered on time and on budget.
  3. Quality: Cherryleaf is committed to creating high-quality content that meets your specific needs. We use a structured approach to content development, which includes planning, writing, editing, and testing, to ensure that your content is accurate, clear, and effective.
  4. Flexibility: Cherryleaf can work with you to create content in a variety of formats, including online help, user manuals, training materials, and e-learning courses. We can also work with you to develop a content strategy that aligns with your business goals and objectives.
  5. Customer service: Cherryleaf is known for our exceptional customer service. We work closely with clients to understand their needs and provide personalised support throughout the content development process.

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

The Documenting APIs and Markdown modules weren't something I did/used in my job at the time, but (they) led to me getting a new job. The UX course was interesting too as that was all new to me.

Anon 1 Intermediate/Advanced Technical Communication training course bundle

I found particularly useful and interesting the more technical themes, such as the ones on standards (DITA, Markdown, Asciidoc) or on documenting APIs. I also liked the practical examples provided regarding specific tools (such as Confluence, for example).

P.S. Intermediate/Advanced Technical Communication training course bundle

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Amanda Lindsay, Citrix Training

Excellent all round.

Advanced technical writing & new trends in technical communication training

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.