CHERRYLEAF

When users find themselves stuck, wasting time or making mistakes, it can look like you’ve given them a poor product or service. It can also mean you have to handle too many support calls.

The reason for these problems is often because you have low quality or missing documentation. Cherryleaf’s technical communication services are focused on providing users with the instructional content they need.

It means your customers can solve problems for themselves, and get on with doing their job. It can also mean you have more time to work on what you’re good at, and support staff feel less overwhelmed.

Doing nothing about these issues is usually a bad choice. You risk having more unhappy customers, and more support calls – unless you start to fix it today.

The information our Technical Authors create can also attract prospects to your website. That’s because many people search the web for information on how to solve their problems.

Discover more about how Cherryleaf can help you provide the right content for your audience, simply and efficiently.

Technical writing services

Cherryleaf’s Technical Authors create clear information for you, simply and efficiently. Use us when you need to write:

• API documentation
• Online Help, onboarding screens, UI text and embedded Help
• Developing documentation for open source projects
• Product user manuals and installation guides
• Whitepapers

Policy and procedures writing services

Clear company procedures can make your staff more efficient, reduce errors and lower costs.

• Policies & procedures writing services

Topic based writing means you can re-use content

Writing something only once, and re-using it in many places, gives you the opportunity to save valuable writing time. This approach also reduces the chances of having variations of the same topic that are inconsistent or contradict each other. It can make it easier to update content, too.

Cherryleaf has lots of experience in writing fragments of content in self-contained topics. We also teach this approach on our DITA, Foundations of Technical Writing, and Writing Policies and Procedures courses.  

Learn more….

Become a better technical and business communicator

Cherryleaf offers courses in technical communication, content strategy, and written business communication. Choose from affordable video-based online courses, classroom training courses, or workshops.

Technical communication courses:

• Authoring tools training
• Content strategy training course
• Creating online Help
• DITA course
• Editing and revising content
• Embedded Help
• Every Page is Page One writing method
• Information design
• Markdown
• Project planning
• Single sourcing
• Technical writing bootcamps
• Technical writing courses (beginners and advanced)
• End user documentation writing skills for developers

Business writing courses:

• Policies and procedures writing course
• Report writing training course

Learn more…

Contract & recruitment services

Hiring a technical communicator can be hard. You may need a specialist recruiter.

Cherryleaf’s recruitment services can help you find the right:

• Technical Author/Technical Writer/Information Developer
• API documentation writer/Documentarian
• Procedures writer
• Training courseware developer

This can be for both a contract or permanent role.

You’ll get access to a great selection of candidates with less effort, risk and stress.

Learn more…

Content design and strategy services

Cherryleaf helps you improve how you create, manage and publish content. This can help you avoid wasted effort and time when developing content.

Discover why it’s taking too long to create and publish information, and where improvements can be made. This can also help you plan and manage any future requirements. You’ll get independent advice on from our experts technical communication.

Learn more …

If you’re planning to be in central London for a Meetup, or for another reason, we can invite you to the exclusive Members’ Room of the British Museum for an informal meeting beforehand.

You can also arrange to meet us in the Engineering Hub at the Institution of Electronics and Technology, which is next to Waterloo Bridge. This also has rooms for larger and more formal meetings.

For example, if you’re a software company looking for advice on creating Help content, we’d be happy to suggest how to avoid some of the common pitfalls.

Contact us