Cherryleaf – for clear and simple information your users will love

Losing prospects and customers due to poor instructions?

Cherryleaf can help you deliver the right content for your audience. Let’s start by working out what you need.

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Reduce costs by helping users solve problems on their own

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

This can happen if you haven’t provided your users with the type of instructional help content they need.

Who likes writing help guides? We do!

We really do love creating the right help content for your audience. That can be help, onboarding, reference, and troubleshooting types of information. It could be the content design aspects as well.

We know when it’s good, it builds confidence in your users’ minds. They’re more likely to use your product, and make fewer calls to your support staff.

It helps your newest customers get started.

It helps your existing customers get the most out of your product.

It can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

Cherryleaf provides a range of technical communication services. We focus on enabling your customers to solve problems for themselves, so they can get on with their jobs. This means you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Cherryleaf’s services

Content writing

For when you want content written for you for an agreed price, simply and efficiently

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Training courses

For when you want to learn how to become a better technical or business communicator

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Recruitment

For when you want a contract or permanent Technical Author, usually working on site

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Consultancy

For when you want to discover how you can work more efficiently and with less frustration

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About our customers

The people and organisations we work with include:

Product and Project Managers

They’re working in software, medical equipment, and technology companies, and they need technical reference, Help, compliance, UI/UX content, or training documentation for their products and services.

 Managers responsible for compliance

They need clear and policies, procedures and other compliance information written for their staff.

HR professionals

Who need to recruit a technical communicator or a similar role.

Developers who write user documentation

They want to improve their communication skills.

Professional technical communicators

They want training to become a better technical communicator.

People starting their careers as a technical communicator

They want to improve their skills.

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Amanda Lindsay, Citrix Training

Just what I was hoping for. Strengthens my belief that I need to be involved in projects from the outset.

Advanced technical writing & new trends in technical communication training

Excellent course. Lots to consider! Will certainly make me challenge what we do and have done for several years.

Advanced technical writing & new trends in technical communication training

I will certainly use this in my organisation. It’ll enable me to discuss content strategy knowledgeably.

AB Content Design and Strategy Training Online Course

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Want to discuss your situation and explore how Cherryleaf can help you?

You can tell us about your project, issues and goals. We’re here to help.