Technical writing and the customer journey - Cherryleaf Cherryleaf’s technical communication services help your customers and staff find the clear instructions and guidance they’re looking for. They solve problems for themselves, and you avoid high support costs and poor productivity. This content can also attract prospects to your website, and help convert trial users into long-term customers and advocates.

You work hard to win your customers. Don’t let them down with poor content.

Our services

Technical writing services

You can use Cherryleaf’s technical writing and content development services when you need help in creating end-user, technical documentation, online Help, API or policies & procedures documentation.

You may need to deliver technical documentation such as user manuals, online Help, microcopy, knowledge bases, onboarding screens, video walk-throughs, API documentation, “Getting Started” guides, embedded Help, policy manuals, training guides or product information sheets.

From our offices in Surrey and Brighton, we provide clear information, written for you, simply and efficiently. Learn more…

Training services

You’ll improve your writing, technical communication, and content strategy skills by attending Cherryleaf’s elearning or our central London classroom training courses.

We offer training courses for Technical Authors, Procedures Writers, Documentation Managers and Content Strategists.

ISTC Accredited Course

Don’t worry if you can’t see the course you want, we may still be able to cater for your needs. Learn more…

Content design and content strategy services

Ready for change? Cherryleaf can help you prevent and solve issues around how you create, manage and publish content.

Download our free illustrated guide to content strategy See:

Learn more…

Contract and recruitment services

Cherryleaf gives you the inside track for hiring technical communicators in both contract and permanent roles.

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If you’re looking to hire a permanent or contract Technical Author, an API documentation writer, a courseware developer, a content strategist, or other types of content developers, Cherryleaf’s recruitment services can help find the right one for you. You’ll get access to a great selection of candidates with less effort, risk and stress. Learn more…

About you

The people and organisations we work with include:

Software, medical equipment, IT and other technology companies needing to create technical, user, compliance or training documentation.

Managers responsible for policies, procedures and compliance needing to create clear and simple information that works.

HR Professionals responsible for recruiting permanent or contract Technical Authors, Technical Writers, Documentation Managers, or people for other writing and courseware development roles.

Professional Technical Communicators looking for a techcomms company who can help them out when needed.

Testimonials
I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

Andrew Horder
Opportunity Matrix
I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin
Io1
For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster
Samaritans
Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate. The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Amanda Lindsay
Citrix

To see other comments from customers, see our case studies and testimonials pages.

Free advice and content

FREE GUIDES

Free illustrated guide to the business benefits of DITA

Free illustrated guide to content strategy

The business benefits of technical communication

CHERRYLEAF BLOG

The Cherryleaf Blog for Technical Authors & Content Strategists looks at the latest trends and the value of technical communication.

Latest blog posts
- Documentation as an API – the docsbot
  In a recent presentation, Twilio’s Jarod Reyes and Andrew Baker mentioned their plans to make Twilio’s developer documentation available as an API. They plan to start with an API for code... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]
- Customer Journey Mapping and technical communication
  A technical communicator’s lot is usually to create content for helping users, and, if they are lucky, do some user testing of it in order to make future improvements. It is not that common for... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]
- Research into how API documentation fails
  There isn’t a great deal of research into API documentation, and the factors that make API content good or bad. Here’s some of the papers we’ve found so far: How API documentation... [[ For the full article, see http://www.cherryleaf.com/blog.htm]]

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Contacting us

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CHERRYLEAF

Clear and simple information your users will love. Tel: 020 7 100 4513

Cherryleaf – clear and simple information your users will love