Cherryleaf – for clear instructions your users will love

Create help content that drives customer loyalty

You work hard to win your customers, so it’s important you keep them. If they get stuck, make mistakes or lose time, it can look like you’ve sold them a poor product or service.

Clear instructions build confidence and reduce support costs

Cherryleaf creates the right content to help your users and keep them happy. You have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

 

Get in touch

Testimonials

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Writing policies and procedures training course – Ann M.

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

Ann M

Cherryleaf Technical Author/technical writing online training course (Amber)

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

Amber A

Writing policies and procedures training course – Steve V.

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Steve V.
Care Agency Gibraltar

Linda – Advanced Technical Writing Course

You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.

Linda Stansfield
Orchard Systems

Technical Author/technical writing training course (Kim Yeandle-Hignell)

I took the course to build on my experience as a technical writer, as I’d never had any formal training. I learned a lot! The course was enjoyable and well-organised, with easy-to-follow lessons and quick, helpful feedback that made the experience even better.

Overall, it’s sharpened my skills and improved my confidence. I’d recommend it to anyone wanting to learn more about technical writing or to experienced writers looking to brush up on their skills and ensure they’re following current best practices.

Kim Yeandle-Hignell

Technical Author/technical writing training course – Michelle P

I’m very pleased that I signed up for this course. All of the topics were presented in a clear and well paced manner. I learned a great deal without feeling overwhelmed or inundated at any point. I recommend this course to anyone who wants to learn more about technical writing.

Michelle P.

Intermediate/Advanced Technical Communication training course – C.L.

I found it all very interesting, and even things that seemed to me to be common sense were good to hear expressed formally.

C.L.

Writing policies and procedures training course – Lynsey H.

Great course! Definitely recommend.

Lynsey H
Works for a manufacturer

Writing policies and procedures training course – Charley C

Delivered in such an engaging way to inspire the masses.

Charley C
Ace Schools Multi Academy Trust

Writing policies and procedures training course – Rebecca Y

Thank you for a really good training course! You were obviously so knowledgeable about the subject and presented everything clearly and in a logical order. The pace was just right with breaks and partner working. Asking people to share answers and thoughts kept it interactive and us all engaged. The feedback from the rest of the team is positive and although we all have slightly different roles, we each got something out of the training.

Rebecca Y
A Housing Assocation

Zetex Semiconductors

I first worked with Cherryleaf when I was with Zetex Semiconductors. We had a requirement for authoring/editorial support on some of our technical publications. Ellis initially made sure he fully understood our specific requirements and profile of the person we were looking for, then supplied us a selection of carefully vetted resumes. This saved us valuable time in selecting a shortlist of candidates. Ellis has also been an excellent source of help and advice on subsequent occasions. I wouldn’t hesitate in recommending the valuable services Ellis and Cherryleaf provide.

Mark Tamblyn
Zetex Semiconductors

Kevin Chilton

As a freelance technical communicator I have often used Cherryleaf to help find interesting work, and the technical writing courses the company provides are second to none.

Kevin Chilton

IO1

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb

John Fintan Galvin
IO1

Writing policies and procedures training course – Traci J.

I found the course material very relevant to the day’s training. Very pleased I took part.

Traci J.

Intermediate/Advanced Technical Communication training course bundle – Anon

The API documentation course helped me fully understand how APIs work and the different parts that need to be documented.

Anon

Writing policies and procedures training course – Victoria S.

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

Victoria S.
Works for a charity

Red Gate Software

We recently changed our authoring tooling. Cherryleaf came and did a spot of consultation to help us choose something that fit our use cases. I’d absolutely recommend their service if you want some help picking tooling.

Roger Hart
Red Gate Software

HCC Embedded

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes
HCC Embedded

Writing policies and procedures training course – Alice L.

It was really informative, and Ginny is a very engaging trainer.

Alice L.
Bromley Council

Helen – Advanced Technical Writing Course

Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques.

Helen Griffith
NewVoiceMedia

Truphone

Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.

Mark Heath
Truphone

Intermediate/Advanced Technical Communication training course bundle – P.S.

I found particularly useful and interesting the more technical themes, such as the ones on standards (DITA, Markdown, Asciidoc) or on documenting APIs. I also liked the practical examples provided regarding specific tools (such as Confluence, for example).

P.S.

Citrix

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Amanda Lindsay
Citrix

Opportunity Matrix

I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system.

The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

Andrew Horder
Opportunity Matrix

Julian Maynard-Smith

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith

Intermediate/Advanced Technical Communication training course bundle – Gabriela M.

Yesterday I completed all modules in the Intermediate/Advanced Technical Communication training course. I really enjoyed it and I think it’ll be super useful in my job.

Gabriela M.

MyScience

As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden
MyScience

Intermediate/Advanced Technical Communication training course bundle – Carolina O.

I have just completed the Intermediate/Advanced Technical Communication training course. (I took all the courses). I’m really glad I took this course; I learnt more than I had expected.

Carolina O.

Writing policies and procedures training course – Karen T.

Good trainer, approachable. Good ideas to take forward.

Karen T.
Care Agency Gibraltar

Intermediate/Advanced Technical Communication training course bundle – Anon

The Documenting APIs and Markdown modules weren’t something I did/used in my job at the time, but (they) led to me getting a new job. The UX course was interesting too as that was all new to me.

Anon

Technical Author/technical writing online training course (David)

Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated.

David H

Technical Author/technical writing online training course (Karl)

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.

Karl D

ProcessAssets

I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.

Bruce McNaughton
ProcessAssets

Writing policies and procedures training course – Lizzie H.

Definitely sending colleagues on this course!

Lizzie H
Works for a charitable school

Writing policies and procedures training course – Sally B.

The trainer’s flexibility and delivery were fantastic, making this a really worthwhile day.

Sally B

Samaritans

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster
Samaritans

Isode

When we needed a complete re-write of two of the product manuals for our specialised and complex server software, Ellis walked us through the different approaches we could take to this project, found us an author who was ideally suited to the task and managed the project with the light-touch it required.

The professional approach of Cherryleaf was in marked contrast to our previous experiences with documentation projects and I have no hesitation in recommending Cherryleaf.

Will Sheward
Isode

Cherryleaf Technical Author/technical writing online training course (Emma)

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

Emma W
ARM plc

Who we help

The people we work with include:

  • Project Managers who are launching a product or service
  • Managers responsible for policies and procedures
  • Developers who need to create API or end-user documentation
  • Companies hiring Technical Authors, Technical Writers and API documentation writers
  • Aspiring and experienced Technical Writers

See Case Studies

Cherryleaf’s services

Technical and procedures writing

  • Efficient content creation
  • Structured approach for quality
  • Flexibility for different formats
    • Online help, onboarding, reference, onboarding, procedural, training, troubleshooting, and UI content.
  • Creating content with AI assistants in mind

Learn more

Training courses

  • Become a better communicator
  • Learn from experienced experts

Learn more

AI solutions for technical writing teams

  • Streamline writing with AI
  • Create content optimised for chatbots

Learn more

Recruitment

  • Find qualified Technical Authors, Technical Writers and API documentation writers
  • Contractor management

Learn more

Why use Cherryleaf?

Here are a few reasons why someone might consider using our services:

  1. 20+ years expertise: Our team includes experienced technical writers, instructional designers, and trainers who can create high-quality content for a wide range of industries and audiences.
  2. Efficiency: Cherryleaf can help you create content quickly and efficiently, allowing you to focus on other aspects of your business. We use best practices and tools to streamline the content creation process, ensuring that your content is delivered on time and on budget.
  3. Quality focus: Cherryleaf is committed to creating high-quality content that meets your specific needs. We use a structured approach to content development, which includes planning, writing, editing, and testing, to ensure that your content is accurate, clear, and effective.
  4. Flexibility: Cherryleaf can work with you to create content in a variety of formats, including online help, user manuals, training materials, and e-learning courses. We can also work with you to develop a content strategy that aligns with your business goals and objectives.
  5. Exceptional service: Cherryleaf is known for our exceptional customer service. We work closely with clients to understand their needs and provide personalised support throughout the content development process.

Contact us

Want to discuss your situation and explore how Cherryleaf can help you?

Want to improve your content? Let’s talk