Clear and simple information your users will love

You reduce support costs when users solve problems for themselves

Cherryleaf creates content that helps people use a product or complete a task. It can stop them getting stuck, frustrated and making mistakes.

The information our Technical Authors create can also attract prospects to your website. That’s because many people search the web for information on how to solve their problems.

It also helps convert your trial users into paying clients, and it can reduce your support team’s workload.

You work hard to win your customers. Don’t let them down with poor information.

Cherryleaf’s services – how we can help you

Cherryleaf writing services: Tutorials, How-to guides, pathfinders, reference guides

Shows the intersection between technical skills and communication skills.

Have content written for you

Technical writing services

Cherryleaf’s Technical Authors create clear information for you, simply and efficiently. Use us when you need:

Policy and procedures writing services

Clear company procedures can make your staff more efficient, reduce errors and lower costs.

Policies & procedures writing services

Learn more….

Improve your skills in technical communication

Training courses

Cherryleaf offers courses in technical communication, content strategy, and written business communication.

Choose from affordable online courses, classroom-based training courses, or workshops. Our latest classroom courses include 6 months access to videos that cover the key teaching points from the course.

Technical communication courses:

Authoring tools training (Adobe FrameMaker and MadCap Flare)
Content strategy training course
Creating online Help
DITA course
Editing and revising content
Embedded Help
Every Page is Page One writing method
Information design
Markdown
Project planning
Single sourcing
Technical writing bootcamps
Technical writing courses (beginners and advanced)
Writing skills for developers

ISTC Accredited Course

Business writing courses:

Policies and procedures writing course
Report writing training course

Don’t worry if you can’t see the course you want, we may still be able to cater for your needs.

Learn more…

Hire or recruit a Technical Author

Contract & recruitment services

Hiring a technical communicator can be hard. You may need a specialist recruiter.

Cherryleaf’s recruitment services can help you find the right:

Technical Author/Technical Writer/Information Developer
API documentation writer/Documentarian
Procedures writer
Training courseware developer

This can be for both a contract or permanent role.

You’ll get access to a great selection of candidates with less effort, risk and stress.

Learn more…

Get advice on designing, planning and managing content

Content Strategy

Cherryleaf helps you improve how you create, manage and publish content. A content strategy review and audit can help you avoid wasted effort and time when developing content. It can help you get the maximum value from what you produce.

You can discover why it’s taking too long to create and publish information, and where improvements can be made. This process can also help you plan and manage any future requirements. Cherryleaf’s consultants are experts in technical communication. You’ll get independent advice on from our experts.

Learn more …

About you

The people and organisations we work with include:

Software, medical equipment, IT and other technology companies that are developing new products. They need technical, user, compliance or training documentation.

Managers responsible for policies, procedures, and other compliance documents. They need clear and simple instructions and advice that works.

HR Professionals who need to recruit a technical communicator. The job titles can be Technical Author, Technical Writer, and Documentation Manager.

Professional technical communicators. They want to improve their skills, or they need a technical communicator to work with them.

People starting their careers as a technical communicator. They want to improve their skills.

Developers wanting to improve their writing skills. If they don’t know how to write well, the final product can suffer.

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.
Karl D. Technical Author/technical writing online training course

I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.
Bruce McNaughton, CEO, ProcessAssets CEO Technical writing services

When we needed a complete re-write of two of the product manuals for our specialised and complex server software, Ellis walked us through the different approaches we could take to this project, found us an author who was ideally suited to the task and managed the project with the light-touch it required.
The professional approach of Cherryleaf was in marked contrast to our previous experiences with documentation projects and I have no hesitation in recommending Cherryleaf.
Will Sheward, Isode Marketing Manager Contract and Recruitment services

Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.
Mark Heath, Truphone CTO Technical writing services

To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.

Free advice and content

FREE GUIDE - Getting customers to answer their own support questions

Advice for software startups

Contact us if you’re a software startup looking for advice on creating Help content. We’d be happy to help you avoid some of the common pitfalls. If you’re based in an incubator/co-working space in or around London or Brighton, we’d be happy to meet up for a cup of tea or coffee.

Join the thousands who subscribe to the Cherryleaf newsletter

Free advice and news on writing content, technical communication and content strategy. Join the thousands like M.L. and A.C. who receive our newsletter.

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Other free advice on technical communication

In addition to our newsletter, you’ll find other free advice on the Cherryleaf blog, the Cherryleaf podcast, and under the Resources section of this website.

Contacting us

Want to discuss your situation, and explore how Cherryleaf could help you? It's easy to contact us.

Here's the contact form.