Technical authors are faced with limited time and resources, so they often are faced with the dilemma as to what to include and what to leave out of their user documentation. You may ask, if 80% read only 20% of the content, is there any value in documenting the rest? Technical Authors are often great… Read more »
Category: user manuals
Documentation and when things go wrong
The latest edition of the IET’s “Engineering & Technology” magazine looks at engineering disasters and, in doing so, provides food for thought regarding the role of documentation. “Hard lessons” looks at ten disasters, such as the Challenger Space Shuttle, and the reasons why these disasters can occur. Looking at the disasters, I could see some common themes:… Read more »
Does user documentation belong inside or outside the firewall?
We’ve been involved in arranging a video interview with a candidate currently working in California. The client has been considering flying the candidate to Florida to use their video conferencing room at their office there or booking a couple of hours at a video conference facility in California. We suggested “You could just both install… Read more »