We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
One of the kind things people were saying to us at the tekom conference last week was they enjoyed reading our free illustrated guide to DITA. Indeed, we’ve been bowled over by the response to this mini graphic novel and the number of people who have downloaded it. This prompted us to complete a second… Read more »
Well, it turns out he has. Here is the “Bear essentials of safety” video for Air New Zealand:
We’ve put together a free illustrated guide that explains the business benefits of the DITA authoring and publishing standard. It’s suitable for Technical Authors and non-Technical Authors. You’ll find this guide is in graphic novel (or comic) format, comprising 18 colour pages. You can download the guide from the Cherryleaf website in EPUB, PDF and… Read more »
Through its Listener Scheme in prisons, Samaritans provides emotional support to prisoners who are struggling to cope, are self harming or are feeling suicidal. Guidance for Samaritans volunteers that run and support Listener schemes was contained in a hard copy manual (the Guide to Prisons) which was cumbersome to update, difficult to navigate and not… Read more »