Why your Web content is like Doctor Who

Doctor Who is a popular British TV science fiction series that is celebrating its 50th anniversary later this year. So why is it like your Web content? Let us explain. Regeneration is a part of life One of the reasons why Doctor Who has managed to be popular for so long is due to the… Read more »

New design models for providing end user Help

Ray Gallon has recently completed a series of webinars looking at new models for providing end user Help (A Cognitive Design for User Assistance). In the third webinar, Ray looked at how people learn today and he suggested a new approach for the future. He used The Common European Framework of Reference for Language‘s description of… Read more »

What can a Technical Author learn from a historical fighting manual?

The Wallace Collection recently held an exhibition on The Noble Art of the Sword, where visitors could see range of beautiful fencing manuals written during the Renaissance. So could a Technical Author learn anything from the way historical fighting manuals were written? I have practiced aikido, a Japanese martial art, since 1992, so the thoughts… Read more »

The wonderful, horrible life of User Generated Content

User Generated Content (UGC), that is user documentation written by users, is growing trend in the world of technical communication. However, although there are enormous benefits from UGC, we’ve found it can lead users to miss professionally written user documentation. The consequence of this can be that users search and navigate down blind allies in a… Read more »