- Articles published in journals and magazines
- 10 tips for single sourcing documentation
- 15 tips for writing great Help files
- Applying “mass customisation” manufacturing principles to solve technical communication problems
- Planning user documentation – a guide for software project managers
- The Death of the Technical Author?
- If no-one reads the manual, then why bother?
- Context-sensitive Help with compiled Help systems.
- How many technical writers should we have in our organisation?
- Using a professional to develop good user documentation – who benefits?
- An Introduction to Single Sourcing – Parts 1 and 2
- The future of Help? Nine trends in user assistance
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