A number of commentators have suggested that, in the near future, content curation will play a key role in technical communication. As more content is generated by users, there needs to be someone who manage this content and ensure users will be able to find the right information. Techcrunch has just reported on how YouTube is dealing with… Read more »
Category: user generated content
“Push me, Pull me” dilemma for technical authors
There are a number of posts on various Blogs, at the moment, concerning documents as conversation and moving beyond the traditional manual. Some of the comments suggest implicitly that technical authors (aka technical writers) could end up having to resolve two conflicting views regarding communicating with users. The problem is that many technical communicators work in hierarchical organisations where… Read more »
Which model of communication will technical communicators employ in the future?
About 44 minutes into his presentation, Michael Wesch talked about network size and the effect it traditionally has on the ways teachers communicate information to students. He said as the audience size increases, teachers have found they’ve had to get their students to participate less and follow more. He argued educators should and could move back to… Read more »
Should technical authors embrace user generated content?
It may seem counter-intuitive, but we believe technical authors shouldn’t fear the trend towards user generated content. Let me explain why: 1. It could get you the attention of your CEO. October’s Harvard Business Review highlights an article called “The Contribution Revolution: Letting Volunteers Build Your Business” by Intuit CEO Scott Cook. User contribution is… Read more »