Here is video No 7 in our Generative AI in techcomm series The effectiveness of any software is not just in its features, but also in how easily and quickly people can use it. This is where onboarding comes into play. A well-executed onboarding process can have an impact on user retention, engagement, and their… Read more »
Tag: onboarding
The five pillars of product onboarding
This is a diagram that describes the five pillars needed for an effective onboarding solution. It is based on Krystal Higgins’s “five techniques of onboarding”. The five pillars are: Default settings (timezone, date settings etc) Passive help Reactive help Proactive help On-demand help There are explanations of each in the boxes to the right of… Read more »
Podcast 114: Nine common onboarding mistakes that software companies make
Ellis looks at nine common onboarding mistakes that software companies make: Not thinking about jobs to be done, but features Overloading users with information Writing for a single audience Not providing or not co-ordinating the five pillars of onboarding content Getting the timing wrong Unclear goals Leaving “seams” in the onboarding experience Poor quality content… Read more »