New technical writing training course bundles

We’ve introduced some new bundle options for our popular Technical Author/Technical Writer/technical writing training course.  In addition to the standard course, you can also get a second course at a combined discounted price of £299 ex VAT (£354 including VAT). This is around $400. No VAT is charged to people outside of the EU. The… Read more »

Get the ultimate user onboarding content checklist for start-ups

If you know us, you know we love a good checklist. So when it comes to perfecting onboarding (and other user guidance), why wouldn’t we use one? We’re going to walk you through eight areas for assisting users. This checklist is for you to troubleshoot and examine, and so that you can get the successful… Read more »

The five pillars of product onboarding

This is a diagram that describes the five pillars needed for an effective onboarding solution. It is based on Krystal Higgins’s “five techniques of onboarding”. The five pillars are: Default settings (timezone, date settings etc) Passive help Reactive help Proactive help On-demand help There are explanations of each in the boxes to the right of… Read more »

Podcast 114: Nine common onboarding mistakes that software companies make

Ellis looks at nine common onboarding mistakes that software companies make: Not thinking about jobs to be done, but features Overloading users with information Writing for a single audience Not providing or not co-ordinating the five pillars of onboarding content Getting the timing wrong Unclear goals Leaving “seams” in the onboarding experience Poor quality content… Read more »