We’re planning a writing skills course for people working in Technical Support departments. If you work in a Technical Support department, you can help us develop this course by completing this survey. There are 12 short questions below (or you can use this alternative link to the survey):
Tag: survey
The most common mistakes organisations make with their policies and procedures
Here are the responses we received when we asked, what are the most common mistakes organisations make with their policies and procedures: https://twitter.com/rahelab/status/1011873673299578886 Not having any! — Rhonda Bracey (@RhondaBracey@mastodon.social) (@cybertext) June 26, 2018 https://twitter.com/straygoat/status/1011520436604231682 Thinking that a list of where documentation is stored and the tools used to edit them constitutes a documentations strategy…. Read more »
What are the most common mistakes organisations make with their policies and procedures
We’re running another Question of the Week on social media. This week’s question is: What are the most common mistakes organisations make with their policies and procedures? We plan to follow this up at a later stage with suggestions on how to prevent or fix these mistakes. You can add your answer by using the comments… Read more »
What people said were the common mistakes organisations make with their API documentation
Here are the responses we received when we asked, what are were the common mistakes organisations make with their API documentation: Thinking the auto-generated API reference is sufficient documentation. Shauna Too many docs, not enough code samples. Laura L. Too many “hello world” code samples; Not enough that accomplish something useful. Scott S. Not seeing… Read more »
Common mistakes organisations make with their API documentation
We’re running another Question of the Week on social media. This week’s question is: What are the common mistakes organisations make with their API documentation? We plan to follow this up at a later stage with suggestions on how to prevent or fix these mistakes. We’ve had some great answers since we posted it in… Read more »