Here are the responses we received when we asked, what are the most common mistakes organisations make with their policies and procedures: Creating reactive policies (e.g. in response to one employee's transgression) instead of going up one conceptual level and thinking through the bigger picture. — Rahel Anne Bailie (@rahelab) June 27, 2018 Not having… Read more »
Tag: survey
What are the most common mistakes organisations make with their policies and procedures
We’re running another Question of the Week on social media. This week’s question is: What are the most common mistakes organisations make with their policies and procedures? We plan to follow this up at a later stage with suggestions on how to prevent or fix these mistakes. You can add your answer by using the comments… Read more »
What people said were the common mistakes organisations make with their API documentation
Here are the responses we received when we asked, what are were the common mistakes organisations make with their API documentation: Thinking the auto-generated API reference is sufficient documentation. Shauna Too many docs, not enough code samples. Laura L. Too many “hello world” code samples; Not enough that accomplish something useful. Scott S. Not seeing… Read more »
Common mistakes organisations make with their API documentation
We’re running another Question of the Week on social media. This week’s question is: What are the common mistakes organisations make with their API documentation? We plan to follow this up at a later stage with suggestions on how to prevent or fix these mistakes. We’ve had some great answers since we posted it in… Read more »
Survey results: Why does your organisation have end user documentation?
Here are the results from our short survey into the reasons why organisations have end user documentation: (n=20) What can we learn from these answers – perhaps that there isn’t one single dominant reason why organisations have end user documentation. The results suggest its value in reducing costs and retaining customers is seen as more important than its… Read more »