We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
Tag: technical communicaition
Here’s the latest Interview, with John McNamara of IBM, on what it’s like to be a technical communicator:
Screencasts and video based learning content are growing in popularity, and we’re seeing a rise in the number of enquiries for this type of content. Estimating the time required to develop this type of content can vary quite considerably. The easiest way to estimate the time required is to use metrics based on the duration… Read more »
You can now watch the recording of our webinar on “Towards an Agile authoring methodology”, via Adobe’s website. Agile development is a way of managing IT development teams and projects that creates new challenges for those involved in providing User Assistance for those products. See: Towards an Agile authoring methodology webinar recording