How common knowledge disappears – customer questions & answers for a turntable

https://twitter.com/leelefever/status/792866791399698433 In the olden days, every family had a record player (also known as a “turntable”), and pretty much everyone knew how to use it. However, if you look at the Customer Questions & Answers section for a turntable currently on sale on Amazon, it’s clear that many people today don’t know how a turntable works,… Read more »

Writing technical documentation in 2010 and beyond

If new technologies are creating new social behaviours in people, do those writing technical documentation need to adapt to these changes? Linda Stone, who coined the phrase “continous partial attention“,  argues users have, over time, changed the way they use technology. They’ve moved from an era of creating, to an era of connecting and then onto one of… Read more »