This course did a great job of helping me uncover my own process blindness. As an experienced technical writer, it’s easy for me to forget the array of tasks & subtasks that go into the work I do because it’s practically second nature. So, it was refreshing to be able to sit still for a few hours, take notice of what I’ve tended to write off as “just part of the job,” and decide how best to handle the parts that still serve the project.