This course is no longer available.
Topics covered
Part One looks at a simple spreadsheet that helps you calculate the cost per support call.
Part Two helps you calculate the potential savings and ROI for your organisation.
In Part Three, you’ll also discover the actions to take that best suit your needs.
In Part Four, we describe part of our framework for success.
As well as the videos, we’ll send you links to extra useful content via email.
The content is delivered over a period of five days:
- Part One: Immediately after you enrol
- Part Two: 2 days after you enrol
- Part Three: 4 days after you enrol
- Part Four: 5 days after you enrol