We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change. We found many documentation teams overstretched and starting to be asked how… Read more »
Category: content management
Why your Web content is like Doctor Who
Doctor Who is a popular British TV science fiction series that is celebrating its 50th anniversary later this year. So why is it like your Web content? Let us explain. Regeneration is a part of life One of the reasons why Doctor Who has managed to be popular for so long is due to the… Read more »
New case study – Helping HCC deal with the size and complexity of embedded systems documentation
You’ll find a new case study on the Cherryleaf Web site: Helping HCC deal with the size and complexity of embedded systems documentation. HCC Embedded is a high tech software corporation that develops specialist software for deeply embedded systems, such as file systems, USB and networking software. Dave Hughes, CEO of HCC, realised that with over 100 different… Read more »
Case study: Creating an easy to use Listener Guide for the Samaritans and the Prison Service
Through its Listener Scheme in prisons, Samaritans provides emotional support to prisoners who are struggling to cope, are self harming or are feeling suicidal. Guidance for Samaritans volunteers that run and support Listener schemes was contained in a hard copy manual (the Guide to Prisons) which was cumbersome to update, difficult to navigate and not… Read more »
The importance of content in maximising the value of your business
According to business strategist Dr Alan Rae, it has been calculated that only 15% of the value of a company appears in the balance sheet. The rest is intangible value, which lies in four main areas: Knowledge in people’s heads – skills and tacit knowledge. Formal intellectual property rights – copyrights, patents, trademarks, brand equity etc…. Read more »