The importance of content in maximising the value of your business

According to business strategist Dr Alan Rae, it has been calculated that only 15% of the value of a company appears in the balance sheet. The rest is intangible value, which lies in four main areas: Knowledge in people’s heads – skills and tacit knowledge. Formal intellectual property rights – copyrights, patents, trademarks, brand equity etc…. Read more »

How much content can you actually re-use when you move to single sourcing?

One of the challenges when considering moving to a single sourcing authoring environment, such as DITA, is determining the Return on Investment. This often boils down to a key question: how much content can you actually re-use? Organisations typically attempt to answer this question in a number of ways: Conducting a semi-manual information audit of the… Read more »

Is there a difference between a Content Strategist and a Technical Author?

What’s in a name – at this week’s Content Strategy Meetup, which unfortunately I missed due to illness, a number of the attendees and speakers came from the technical communications community. They were Technical Authors/Documentation Managers or had a background as a Technical Author. So are Technical Authors and Content Strategists one and the same… Read more »