Cherryleaf provides technical writing, content engineering, and training services that help organisations create clear, accurate, maintainable content for users, teams, and AI-enabled systems
Our Technical Authors and consultants write, improve, and manage technical documentation, API and developer docs, online help, policies and procedures, knowledge bases, training content, and AI-aware documentation workflows.
Your customers, developers, staff, and support teams rely on documentation to get work done. When it is unclear, out of date, hard to find, or poorly structured, people make mistakes, support teams get overloaded, and product adoption suffers.
Clear instructions build confidence, reduce support costs, and make products, processes, and systems easier to understand, use, and support.
Cherryleaf helps you give people the information they need, while freeing your team to focus on the work they do best.
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Cherryleaf’s services
Technical documentation and content engineering services
- Efficient content creation
- Structured approach for quality
- Flexibility for different formats
- User guides, administrator guides, online help, release notes, troubleshooting content, training courseware, and knowledge base articles.
- Creating content with AI assistants in mind
See: Technical writing and procedures writing services
API and developer documentation
API references, OpenAPI-based documentation, developer onboarding, SDK guidance, examples, and docs that help developers succeed.
See: The developer-first documentation method for APIs and developer portals
Policies and procedures writing services
- Policies, procedures and company knowledge bases
- Creating content with AI assistants in mind
See: Policies and procedures writing services
Training courses
- Become a better communicator
- Learn from experienced experts
See: Business and technical writing training courses
AI solutions for writing teams
Improve documentation workflows, create content for humans and AI, and prepare documentation for AI-assisted search, support, and authoring.
See: Technical writing services in an AI world
Specialised recruitment
- Find qualified Technical Authors, Technical Writers and API documentation writers
- Contractor management
See: Our Specialised Recruitment Service
Documentation strategy and operations
Content audits, information architecture, documentation workflows, governance, reuse, structured authoring, docs-as-code, and documentation lifecycle management.
See: Consultancy in technical documentation
What we help you improve
- Reduce repeated support questions.
- Help users and developers become productive faster.
- Make documentation easier to maintain.
- Improve API, product, and support documentation.
- Move towards automated and AI-enabled documentation workflows
- Move towards structured authoring, docs-as-code, or better content governance.
- Prepare content for use by AI agents, chatbots, and internal knowledge systems.
- Recruit or train people with the right technical communication skills.
- Fix unclear, incomplete and messy policies and procedures.
Modern documentation capabilities
We can help with:
- API documentation and developer portals.
- Docs-as-code workflows using Git and Markdown.
- Structured authoring, XML, DITA, and content reuse.
- Documentation for cloud, SaaS, cybersecurity, AI, data, and technical products.
- Knowledge bases, Help Centres, and customer education.
- Documentation audits, governance, and lifecycle management.
- AI-assisted documentation processes and AI-ready content.
Testimonials
To see other comments from customers, see our case studies, examples of end user documentation and testimonials pages.
Red Gate Software
We recently changed our authoring tooling. Cherryleaf came and did a spot of consultation to help us choose something that fit our use cases. I’d absolutely recommend their service if you want some help picking tooling.
Citrix
Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.
The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.
Kevin Chilton
As a freelance technical communicator I have often used Cherryleaf to help find interesting work, and the technical writing courses the company provides are second to none.
MyScience
As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.
We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.
Who we help
Cherryleaf helps:
- Product and engineering teams that need better user, administrator, or developer documentation.
- SaaS, software, API, cloud, cybersecurity, data, AI, and technical product teams.
- Support and customer success teams that need knowledge bases, Help Centre articles, and troubleshooting content.
- Operations, compliance, and HR teams that need clear policies and procedures.
- Documentation teams that need strategy, structure, governance, or extra writing capacity.
- Companies hiring technical authors, API documentation writers, documentation engineers, content designers, and documentation managers.
- Technical Authors/Technical Writers who want to develop their skills.
Why use Cherryleaf?
Here are a few reasons why someone might consider using our services:
- Expertise
- Cherryleaf has over 20 years of experience in technical communication and e-learning.
- Our team includes experienced technical writers, instructional designers, and trainers who can create high-quality content for a wide range of industries and audiences.
- Efficiency
- Cherryleaf can help you create content quickly and efficiently, allowing you to focus on other aspects of your business.
- We use best practices and tools to streamline the content creation process, ensuring that your content is delivered on time and on budget.
- Quality
- Cherryleaf is committed to creating high-quality content that meets your specific needs.
- We use a structured approach to content development, which includes planning, writing, editing, and testing, to ensure that your content is accurate, clear, and effective.
- Flexibility
- Cherryleaf can work with you to create content in a variety of formats, including online help, user manuals, training materials, and e-learning courses.
- We can also work with you to develop a content strategy that aligns with your business goals and objectives.
- Customer service
- Cherryleaf is known for our exceptional customer service.
- We work closely with clients to understand their needs and provide personalised support throughout the content development process.
- Collaboration
- We understand both the writing craft and the systems behind modern documentation.
- That includes working with subject matter experts, developers, support teams, product teams, and compliance stakeholders; planning documentation sets; improving documentation processes; and helping teams choose appropriate tools and workflows.
Not sure what support you need?
Book a discovery call.
We’ll help you identify whether you need writing support, a documentation audit, API documentation help, AI workflow advice, training, recruitment, or a documentation strategy.