Technical and corporate writing services

Developing a product or changing procedures?

Cherryleaf’s Technical Authors and procedures writers can create the right content for your audience, simply and efficiently. Don’t let them down with poor information.
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Why people find technical writing difficult

We all learn how to write essays and reports at school, but few of us are taught how to write instructional content. By this, we mean online Help, business procedures, or training courseware.

To be a successful technical communicator, you need to have a special set of skills

You need to be able to understand what the readers need. You need be able to write clearly – this is really important. You need to get the information itself. You also need to deliver on time.

When developers have to write for end users, they have to deal with the “curse of knowledge”. This means when we know something, we find it hard to imagine what it was like not to know it.

On top of all that, you might also need to know how to use the specialist software tools that makes it possible to manage and publish large amounts of content.

The good news is that you can call on people who do have these skills. People like the ones who work at Cherryleaf.

Our technical and business writing services

Creating end-user documentation (online Help)

Creating API documentation

Writing policies and procedures

Technical marketing copy

Creating end-user documentation

Don’t worry if you don’t have the time or skills to do it in-house. You can use Cherryleaf to create: embedded Help, getting started guides, Knowledge Bases, product datasheets, quick reference guides, reference manuals, tutorials, screencasts and video walkthroughs, and white papers.

We have experience of working with companies both big and small. We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.

Creating API documentation

It can be hard to find the time to document your APIs. With your developers used to focusing on details, this can also lead to documentation that lacks the big picture perspective. The answer is to have a Cherryleaf API documentation writer on your team.

Having Cherryleaf’s technical communicators write your API documentation is a great way to free up your developers’ time. As a result, they can focus on what they do best. We can provide you with a technical communicator skilled in writing API documentation. They can work on or off site, depending on your preference.

Writing policies and procedures

We’ll provide you with content that is easy for staff to understand.

Cherryleaf writes and updates policies and procedures.

This can include:

  • Writing the content:
    • Policies
    • Processes
    • Procedures (work instructions and tasks)
    • A terminology database
    • Information based on roles and responsibilities
    • Training courseware
  • Publishing the policies and procedures (on paper and online)
  • Creating a simple set of standards (for voice and tone, formatting etc.)
  • Updating existing content
  • Training your staff

Technical marketing copy for websites and white papers

If you need to develop web pages, white papers, and other types of technical copy, Cherryleaf can help you.

Our background in technical communication means your content will be well organised, clear and consistent.

Case studies

For examples of what we do, see our case studies.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

Our approach

Collaborative documentation projects with your staff

Some documentation projects are best done collaboratively. We become part of your development process.

We can work in a way that you’re able to add content. For example, your subject matter experts can write a rough draft for a topic. We can then turn that into clear information.

See also: Technical writing in an Agile environment

Topic based writing means you can re-use content

Writing something only once, and re-using it in many places, gives you the opportunity to save valuable writing time. This approach also reduces the chances of having variations of the same topic that are inconsistent or contradict each other. It can make it easier to update content, too.

Cherryleaf has lots of experience in writing fragments of content in self-contained topics. We also teach this approach on our DITA, Foundations of Technical Writing, and Writing Policies and Procedures courses.  

Sustaining success

Cherryleaf's projects team establishes long term relationships with many of our customers. We can also provide training, so you have the skills to maintain the project in-house. If you want to recruit someone on a permanent basis, Cherryleaf can help with that as well.

Contact us

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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