Policies and procedures writing services

Be proud to show that your staff know what to do, and where they fit in

Cherryleaf helps you provide policies and procedures that people follow. Good policies and procedures documentation can give you confidence your staff are doing their jobs well.

You and your team know how to run your business. What we do is write policies and procedures documentation for you that communicates this clearly.

With Cherryleaf’s help, you can provide the clear information your users need and expect.

Discover more about how Cherryleaf can help you provide the right content for your audience, simply and efficiently.

Contact us

Don’t let your organisation be held back by poorly written policies and procedures

Policies and procedures should be one the first places managers and staff go to when they have any doubts about what they should do.

The problem is, people often find it hard to write them well.

It’s one of those tasks that often doesn’t seem like a priority, when you’ve got so many other things to do.

Poor or missing policies and procedures are some of the main reasons why staff find themselves stuck, wasting time or making mistakes.

Sometimes, they have to deal with contradictory information.

They can also find it hard to find the right advice quickly.

Your policies and procedures will also come under the spotlight if things go seriously wrong.

 

What is your organisation's internal communication style?

We’ve found most organisations share common internal communication styles. For each style, you can optimise the way you communicate.

Internal communication is the sharing of information for business purposes.

By asking you these ten questions, we can identify your organisation’s communication style.

Complete this questionnaire to find out, and we’ll send a personalised assessment to you by email.

screenshot of questionnaire on internal communications

Go to the internal communications questionnaire

The types of organisations we help

Organisations reorganising and merging

You have teams that are doing the same work in different ways. You want to have a consistent, standard way of doing things, and communicate these to staff.

Companies getting their policies and procedures ready for an IPO/public listing or company sale

When you’re planning to get new investment in your organisation, it’s often important you can demonstrate it is run and managed efficiently and effectively. Having policies and procedures, staff handbooks, and related content, can help you to show this.

Organisations that need to rely less on word-of-mouth communication

You want move away from relying on important knowledge being held inside a few people’s heads, as your company grows in size.

The types of content we create

  • HR policies and procedures
    • Equality
    • Diversity
    • Anti-bribery
    • Maternity
    • Recruitment and staff induction
    • Staff handbook
  • Health and Safety policies and procedures
  • Supply Chain and procurement
    • Roles, responsibilities & authority
    • Preparation for procurement
    • Selecting the right procurement procedure and contract
    • Supplier selection
    • Negotiation
    • Award of contract
    • Management of the procurement
    • Close out and learning
  • Sales and marketing policies and procedures
    • Brand marketing
    • Customer acquisition
    • Sales team training and on-boarding
    • Customer credit finance approval
  • Finance policies and procedures
    • Accounting standards
    • Fixed assets
    • Tax
    • Treasury & cash management
    • Funding
    • Travel & Expenses
    • Cash and debt
    • Hedging
    • Cost control
    • Capitalisation
    • Projects (including DevEx and CapEx)
    • Payroll
    • Revenue Recognition
    • Inter-Company charges
  • Operating procedures
    • Complaints handling
  • IT security and data privacy procedures
    • Policies that ensure you conform to the General Data Protection Regulation (GDPR)
    • Anti-virus
    • email and Social Media
    • Information Governance
    • Risk register
    • Malware prevention and detection policy
    • Removable media policy
    • Systems updates procedure
    • User access permissions policy
    • Disaster Recovery plan
    • Business Continuity plan
    • Monitoring and response policy
    • Home and mobile working policy
    • Controlled document procedure
    • Cyber Security Events and Incidents procedure

Please note, we do not sell boilerplate templates for ISO 9000, staff handbooks etc. However, we have a number of policies that we have written in the past, which we may be able to adapt and repurpose for your situation. This can save us time and you money.

Updating and improving your existing policies and procedures

We can also update and improve your existing content. This can involve making the information clearer and easier to find. It can often involve identifying and fixing any areas that are incomplete. We can work with you to correct any information that’s inaccurate or otherwise out of date.

Examples of policies and procedures

On our examples page, you’ll find

  • ABC Co Employing new staff policy (pdf)
  • Management processes and staff roles and responsibilities (Responsive web layout)
  • Online employee portal example

Our methodology

The common stages in a policies and procedures writing project

These are most common steps in a project:

    1. We agree the scope of the project.
      • This involves understanding your requirements, the scope of the work, and the audience.
      • We agree the price for the work. The price will depend on the size and complexity of the policies and procedures.
    2. We agree a project start date, and the project begins.
    3. Research and planning.
      • Reviewing any existing policies and procedures.
      • Understanding your users’ needs.
      • Creating a detailed project plan.
    4. Develop a prototype.
      • To confirm the completeness of the information design.
      • Technical acceptability.
      • To confirm the fitness for purpose.
    5. Develop the first draft.
      • Review by a subject matter expert (and ideally, a user representative) for completeness and accuracy.
    6. Develop the second draft.
      • Review by a subject matter expert.
    7. Final draft – it’s ready for delivery.

Our work

Our work involves:

  • Discovering the ways staff complete tasks today.
  • Making your existing policies and procedures clearer and easier to use.
  • Documenting the improvements you want to make to your policies, processes and procedures.
  • Writing new content for you, where it’s missing.
  • Organising the content in ways that make it easy for people to find the information they need. This can be both on paper and online.
  • Setting up systems so that information isn’t left to stagnate and get out of date. Depending on your needs, these systems can:
    • Deliver the content in different formats.
    • Establish a “single source of truth”.
    • Enable you to re-use chunks of text in different publications, and in different contexts for users:
      • Subsets delivered for different outputs.
      • Personalised content for different job roles, location etc.
      • Create it once, and re-use it multiple times.
    • Automate the exchange of content with other systems, so others can use your content in their outputs.

Policies and procedures in plain English

We write policies and procedures using plain English principles. Plain English is a way of writing clearly, concisely and unambiguously. It means presenting ideas and information in a way that’s easy for your audience to read and understand.

Structured writing

Applying structured writing to your documents can make your content clear, complete, and consistent. It is an approach to organising and presenting information. This means your readers will be able to find, understand and use your information, quickly and easily.

Meeting the needs of the different audiences

Creating a good policies and procedures guide usually involves identifying and meeting the needs of the different audiences. For example:

  • A CEO will need a top down view of the organisation.
  • A manager will need to know which activities they are responsible for.
  • A staff member will need to know how to do something correctly.

We do this by analysing the existing content. We also speak to the relevant people in your organisation, as this can help in many situations.

Contact us

Need help in developing your policies and procedures? We’re based in London’s “Silicon upon Thames” and Brighton. Our clients are based mostly around Europe (although if you are based elsewhere, we still may be able to help).

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

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