Policies and procedures writing services

Fix your policies and procedures

If you don’t improve your policies and procedures, you risk having staff make mistakes, working inefficiently, and increasing the risk of litigation. Discover more about how Cherryleaf can help you provide the right content for your audience, simply and efficiently.

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Cherryleaf writes policies and procedures for you that are easy to understand and find

Policies and procedures should be one the first places managers and staff go to when they have any doubts about what they should do. The problem is, people can find it hard to write the quality of documentation that’s needed. What’s more, it’s one of those tasks that often doesn’t seem like a priority when you’ve got so many other things to do.

Poor or missing policies and procedures are two of the top reasons why staff find themselves stuck, wasting time or making mistakes. Staff can find it hard to find the right advice quickly, and they often have to deal with contradictory information.

Policies and procedures also come under the spotlight when things go seriously wrong.

With Cherryleaf’s procedures writers on your team, you can provide the clear information your users need and expect. We know that with good policies and procedures documentation, you can build confidence your staff are doing their jobs well. You and your team know how to run your business. What we do is write policies and procedures documentation for you that communicates this clearly.

 

The types of organizations we help

Organisations reorganising and merging

You have teams that are doing the same work in different ways. You want to have a consistent, standard way of doing things, and communicate these to staff.

Companies getting their policies and procedures ready for an IPO/public listing or company sale

When you’re planning to get new investment in your organisation, it’s often important you can demonstrate it is run and managed efficiently and effectively. Having policies and procedures, staff handbooks, and related content, can help you to show this.

Organisations that are growing rapidly and need to rely less on word-of-mouth communication

You want move away from relying on important knowledge being held inside a few people’s heads.

The common problems with policies and procedures

The common issues we hear are:

  • The policies and procedures are inconsistent, incomplete, and sometimes contradictory.
  • The policies and procedures are badly structured, which makes it hard for people to find the right information.
  • Users suffer from information overload.
  • Important knowledge is stuck inside just a few people’s heads.
  • The policy owners find it hard to keep the documentation up to date.
  • The same or similar text appears in many places, and copying and pasting makes it hard to maintain.
  • The information needs to be used by different users, in different contexts.

The types of content we create

We can write for you:

  • Policies that ensure you conform to the General Data Protection Regulation (GDPR).
  • HR (equality, diversity, recruitment etc) policies and procedures
  • Health and Safety policies and procedures
  • Sales procedures
  • Finance procedures
  • Complaints handling
  • IT security and data privacy procedures

Please note, we do not sell ISO 9000 boilerplate Word templates.

Free mini course - Planning Policies and Procedures Documentation

This free mini online course looks at the common issues around planning and writing policies and procedures, and how to fix them. Currently in preview:

Our methodology

Our work

Our work involves:

  • Discovering the ways staff complete tasks today.
  • Making your existing policies and procedures clearer and easier to use.
  • Documenting the improvements you want to make to your policies, processes and procedures.
  • Writing new content for you, where it’s missing.
  • Organising the content in ways that make it easy for people to find the information they need. This can be both on paper and online.
  • Setting up systems so that information isn’t left to stagnate and get out of date. Depending on your needs, these systems can:
    • Deliver the content in different formats.
    • Establish a “single source of truth”.
    • Enable you to re-use chunks of text in different publications, and in different contexts for users:
      • Subsets delivered for different outputs.
      • Personalised content for different job roles, location etc.
      • Create it once, and re-use it multiple times.
    • Automate the exchange of content with other systems, so others can use your content in their outputs.

Policies and procedures in plain English

We write policies and procedures using plain English principles. Plain English is a way of writing clearly, concisely and unambiguously. It means presenting ideas and information in a way that’s easy for your audience to read and understand.

Structured writing

Applying structured writing to your documents can make your content clear, complete, and consistent. It is an approach to organising and presenting information. This means your readers will be able to find, understand and use your information, quickly and easily.

Meeting the needs of the different audiences

Creating a good policies and procedures guide usually involves identifying and meeting the needs of the different audiences. For example:

  • A CEO will need a top down view of the organisation.
  • A manager will need to know which activities they are responsible for.
  • A staff member will need to know how to do something correctly.

We do this by analysing the existing content. We also speak to the relevant people in your organisation, as this can help in many situations.

Case studies - policies and procedures projects

Creating an easy to use Listener Guide for the Samaritans and the Prison Service

Developing procedures for a rapidly expanding company

Case Study: Samaritans procedures clarified and put online

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing

Examples of policies and procedures

On our examples page, you’ll find

  • ABC Co Employing new staff policy (pdf)
  • Management processes and staff roles and responsibilities (Responsive web layout)
  • Mobile phone policy (pdf)
  • Mobile phone policy – direct conversion from Word to a responsive web layout
  • Staff handbook example – responsive web layout
  • Mobile phone policy – version 1  (online)
  • Mobile phone policy – version 2  (online)

Contact us

Need help in developing your policies and procedures? We’re based in London’s “Silicon upon Thames” and Brighton. Our clients are based mostly around Europe (although if you are based elsewhere, we still may be able to help).

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

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