Cherryleaf – Policies and procedures writing services

Cherryleaf creates policies and procedures that are easy to understand and find

Some of our work involves making your existing policies and procedures clearer and easier to use. In some cases, there’s missing information. So our policies and procedures writers write this new content for you. We do this by interviewing your “Subject Matter Experts” – this means important knowledge is no longer stuck inside just a few people’s heads.

Venn diagram showing how Cherryleaf can help end users

You and your team know how to run your business. What we do is help you communicate this to the people who need it.


Why business writing is difficult


Case Studies

Creating an easy to use Listener Guide for the Samaritans and the Prison Service

Developing procedures for a rapidly expanding company

Case Study: Samaritans procedures clarified and put online

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Maria Foster, Samaritans Policies and procedures writing


Policies and Procedures examples

A responsive web design makes your web pages look good on all devices – desktops, tablets, and mobile phones. The website will automatically change to best suit the resolution, screen size and browser capabilities of the device a person is using.


Planning for Brexit

No one yet knows what precise impact Brexit will have on how UK businesses operate. You can take steps today to ensure you’ll be able to change your policies and procedures documents quickly and easily. You can also start work on providing information that is easy for staff to understand and find. You can use Cherryleaf to help you do this.

We can also help you make sure it’s clear who is responsible for each step in the process.

Pre- and Post- Brexit procedures examples

Below are two proof of concept examples of a policy document. In these examples, the selling old mobile phones topic contains a filter for pre- and post- Brexit information. Users can use the filter option to switch between both versions.

The benefit of doing this is because the reader doesn’t get overwhelmed with information, and the writer can manage the both sets of information in a single topic. 

This example has tabs on the left hand navigation panel.

Screenshot of a policy topic

The funnel icon () tab enables you to exclude content. In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic.

Screenshot of a policy topic

Screenshot of a policy topic

The A-Z folder icon () tab enables departments, budget holders and line managers to see which topics are relevant to them.

Screenshot of a policy topic

In this example, you can exclude pre- and post- Brexit information on the selling old mobile phones topic by using the drop down menu at the top of the topic.

Screenshot of a policy topic

Screenshot of a policy topic

It also contains a job role tab that enables departments, budget holders and line managers to see which topics are relevant to them.

Screenshot of a policy topic

Click on the menu icon  () to display the navigation window.


The problems we help you solve

  1. Managers spend too much time tied up with people issues.
  2. No one reads the policies and procedures, even when they should. That’s because staff find them long, complicated or unclear.
  3. Policies and procedures documents get passed around by email. People are not sure which one is the most up-to-date version.
  4. Important information gets lost when people leave or change jobs.
  5. Content is left to stagnate. It gets out of date.

Cherryleaf ‘s policies and procedures writing services

You can use Cherryleaf to capture missing information, and improve existing content.

Content Writing

Use Cherryleaf to create the content. This can include:

  • Writing the content:
    • Policies
    • Processes
    • Procedures (work instructions and tasks)
    • A terminology database
    • Information based on roles and responsibilities
    • Training courseware
  • Publishing the content (for example: on paper and online).
  • Creating a simple set of writing standards, or a style guide.
  • Reusing or updating existing content
  • Training your contributors and writers, in creating content and using the tools

Information Design

Use Cherryleaf to help you create:

  • A content plan
    • What content is needed
    • Where it is needed
    • What deliverables will be provided
    • The purpose of each deliverable
    • How different pages relate to each other
    • What content can be shared across pages
  • How different types of users can find the information they need
  • Which writing and publishing tools to use

Useful information on writing policies and procedures


Meeting the needs of the different audiences

Creating a good policies and procedures guide usually involves identifying and meeting the needs of the different audiences. For example:

  • A CEO will need a top down view of the organisation.
  • A manager will need to know which activities they are responsible for.
  • A staff member will need to know how to do something correctly.

We do this by analysing the existing content. Speaking to relevant people can help in many situations, as well.


Contact us

Need help in developing your policies and procedures?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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(Or, for existing content, how much is there?)

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