OpenAI dots: what Technical Writers need to know

A flat-style digital illustration shows a young woman sitting cross-legged and reading a large open manual on the left side. On the right, a smiling robot with a speech bubble containing a question mark interacts with a standing man. The image uses soft shades of blue and orange to contrast traditional documentation with modern chatbot-based assistance.

OpenAI has announced dots, a new type of always-on AI agent that can continue working between conversations. Most AI assistants wait for a prompt. A dot can be given an ongoing area of work to monitor. A dot has its own cloud computer and browser. It can use connected applications, carry out scheduled work, respond… Read more »

Meet your future co-worker: Understanding the rise of AI Agents

One of the most transformative shifts in the technology isn’t just “AI” in general – it’s the emergence of AI Agents. They are dynamic, proactive entities poised to revolutionise how we interact with technology and the world around us. What exactly is an AI Agent? An AI Agent is like a digital being that can… Read more »

Using multiple AI agents in a technical documentation production workflow

Microsoft's diagram of three AI agents exchanging information

There’s been a lot of buzz recently around agentic AI tools like Microsoft’s Autogen and CrewAI.   Could they be used in a technical documentation production workflow setting for automating some of the work carried out when creating user documentation for software?   What are agentic AI tools?  The core idea behind agentic AI systems is… Read more »