In this podcast episode, we talk to Daniel Foster, Director of Strategy at TechSmith, about the contentious relationship between technical writers and video content. A growing trend among technical writers is the integration of video content alongside traditional documentation and visuals, offering a dynamic and immersive medium to enhance user understanding and engagement. However, writers… Read more »
Tag: interview
Podcast 131: Diana Logan on GitLab and Hackathons
We talk to Diana Logan, Manager, Technical Writing at GitLab, about Gitlab’s approach to documentation and code. We discuss: Working in an “Docs as Code” environment The upcoming GitLab Docs Hackathon Working for a fully remote, asynchronous organisation More information: GitLab Docs Hackathon 23 – 27 January, 2023 Five fast facts about docs as code… Read more »
Podcast 90: Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source
In this episode of the Cherryleaf Podcast, we talked to Mike Hamilton, VP of Product Evangelism at MadCap Flare. We discussed: How is Covid-19/lockdown affecting you and MadCap? Managing chatbots, UI text, Help and KB articles from a single source What’s new in Central 2020 What’s new in Flare 2020? Are the new features a… Read more »
Podcast 84: Interview with Jen Lambourne, Knowledge Management Lead at Monzo Bank
In this episode of the Cherryleaf Podcast, we talked to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK’s Government Digital Service.
Podcast 65: Making ReadMe files more engaging, with Shwetha Madhan of VMWare
Shwetha Madhan works as an Information Developer for VMware, in Atlanta Georgia. She recently worked on a new approach to the release notes for the Workspace ONE product, where VMWare effectively turned them into a powerful marketing tool. They achieved a 7-fold increase in their click through rates (CTRs) by implementing a new tone of voice and engagement… Read more »