Why AI agents need SOPs

Illustration of a documentation specialist reviewing an SOP checklist beside an AI agent workflow with approval steps.

AI agents are starting to do real work. They can search systems, draft answers, update records, test software, summarise documents, create pull requests, and trigger other tools. In some organisations, they are already moving from experiment to everyday workflow. That causes a documentation challenge. If an AI agent is going to act on behalf of a… Read more »