Unexpected bonus August podcast episode! We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been included in latest release of MadCap Flare. More information: New Release: MadCap Flare 2021 r2 Bridging the Gap Between Technical Authoring and Learning & Development Webinar recording:… Read more »
Tag: Technical Communication
Updated and now free – Trends in Technical Communication training course
We’ve just updated our Trends in Technical Communication elearning course. We ran the course for a few years as a classroom course, and we then produced an elearning version for our Cherryleaf’s intermediate/advanced technical communication training bundle. We’ve decided to make available for free to everyone, so that people can experience one of our elearning courses… Read more »
Podcast 113: Using heatmaps & recordings to improve Hotjar’s knowledge base, with Karissa Van Baulen
We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What does Hotjar do? Why are heatmaps important? How have you used heatmaps and recordings to improve Hotjar’s knowledge base? How easy is this to do?… Read more »
Quiz: What type of technical writer are you?
Modern-day software technical communication comes in many different forms. Developer portals, knowledge bases, instruction guides, onboarding guides, online Help, and UI text are just some examples. Just as there are all kinds of technical communication, so there are many kinds of technical communicators. Each technical communicator has a unique set of skills and experience, we… Read more »
Podcast 107: Why communication skills are not enough
In this episode of the Cherryleaf Podcast, we talk about an episode from the Smart Passive Income Podcast (Smart Passive Income Podcast 471 How to Become a Better Communicator with Kolarele Sonaike) and discuss why technical communicators’ communication skills may not be enough for them to progress up an organisation’s hierarchy.