We’ve just uploaded a video on “How you could make your Help topics appear at the top of the Search Engines”. It’s about Schema.org/HowTo, which Google is promoting as the way to get instructional content to appear in the snippets box. There is a longer version of this video in Cherryleaf’s Advanced Technical Writing… Read more »
Category: online Help
Here is an interview we carried out with Mark Baker, author of Every Page is Page One. The interview is interspersed with audio snippets from Day 1 of the UAEurope 2017 conference. Presentations: Caroline Loverage (Thermo Fisher Scientific). Teaching by Example: Worked Examples in the Documentation of Complex Systems Kelly O’Brien (Kayako). Practical Information Architecture: Building Templates… Read more »
This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users. Users can watch videos: They can read online Help: They can read an FAQ: They can ask the T-Bot a question and receive an answer. The T-Bot… Read more »
We spotted an interesting statement by the “Father of Behaviour Design”, BJ Fogg: “For somebody to do something – whether it’s buying a car, checking an email, or doing 20 press-ups – three things must happen at once. The person must want to do it, they must be able to, and they must be prompted to… Read more »
Adobe released the latest version of RoboHelp last week, and we’ve taken it for a quick spin around the block. It’s called RoboHelp (2015 Release), but we’ll call simply call it RoboHelp 2015.