In yesterday’s post, we looked at the iPad as a medium for delivering User Assistance. In this post, we’ll look at the iPad’s hardware, with a view for it being used by Technical Authors to create User Assistance. In further posts, we’ll look at iPad software Technical Authors can use. iPad as a tool for Technical Authors… Read more »
Category: user assistance
User documentation from an accountant’s perspective
My first job out of college was in financial auditing, and I’ve often found the time I spent learning the ways of the accountant useful in understanding business fundamentals. So how does User Assistance (user documentation) appear through the prism of accountancy? Is it an asset? Assets are things you buy that have a value… Read more »
Help is broken?
Are we at the point when we need to acknowledge that classic online Help files are not working as well as they should – that is, as the primary source of information to assist users when they get stuck? This is not a Don Draper “why I’m quitting tobacco” moment, and this is not a… Read more »
In praise of dummies
We live in a world so diverse and so complex that everyone has to deal with situations where we’re really don’t know what’s going on. We have to ‘drive blindly’ – we’re all dummies at some time or another. The reality is, it’s rarely your fault. The last person said to know everything about the… Read more »
3 strategic ways to reduce the number of support calls
The cost of providing support to users can be huge, so what can be done to reduce the number and duration of support calls? Here are three strategies to consider. 1.Pre-empt the calls In same way that Japanese car companies improved the quality of their products to reduce the after-sales costs, you can take steps,… Read more »