The UK’s Government Digital Service has been doing great work in putting users’ needs before the needs of government, so it was a shock to see the revised tax manuals the GDS and HMRC published recently. In the GDS blog post, First HMRC manual on GOV.UK – give us your feedback, Till Worth explained: “HMRC has built a new… Read more »
Tag: policies
Why you probably shouldn’t use Word to create your policy documents
Imagine you are an IT manager for an organisation that has been implementing new IT systems. You have now reached the point where you need to create and document the new IT policies and procedures. The organisation already has some general policies for IT in its staff handbook, but you need to provide more detailed… Read more »
Policies and procedures writing courses – beginner and advanced
You’ll find we’ve updated the Policies and procedures writing courses – beginner and advanced page on our website. This course will train your staff in how to create clear and effective policies and procedures information. This course was originally developed to train NHS staff in how to write and organise non-clinical policy, process and procedures documents… Read more »
Case study: Creating an easy to use Listener Guide for the Samaritans and the Prison Service
Through its Listener Scheme in prisons, Samaritans provides emotional support to prisoners who are struggling to cope, are self harming or are feeling suicidal. Guidance for Samaritans volunteers that run and support Listener schemes was contained in a hard copy manual (the Guide to Prisons) which was cumbersome to update, difficult to navigate and not… Read more »
How can growing businesses get past the 5 and 10 employee barriers?
According to Dr Alan Rae, the number of companies in the UK that go from employing fewer than 10 to more than 10 in a year is only about 1600. The reason, he explains, is that each new person hired adds another layer of relationships. By the time you’re up to about 12 or 13… Read more »