Towards a Question and Answer world

A flat-style digital illustration shows a young woman sitting cross-legged and reading a large open manual on the left side. On the right, a smiling robot with a speech bubble containing a question mark interacts with a standing man. The image uses soft shades of blue and orange to contrast traditional documentation with modern chatbot-based assistance.

Technical communication has traditionally been rooted in instructional guides: comprehensive resources users could turn to when they needed information. But that information was only useful if users could actually find it. The expectation was that users would search for what they needed and then read it. On the provider’s side, the goal was to make… Read more »

The big questions in technical communication

David Farbey wrote a semi-existentialist post on the challenges for technical communicators yesterday. I’d like to look at the issue in a different way, by looking at the big questions in technical communication today. The answers to these questions (which may be decided by people outside of the profession) are likely to affect the future… Read more »