That’s the question I’ll be asking myself this week. I have been asked to be a “remote judge” for a technical communication competition. In the judging guidelines it states: “Two judging criteria are basic in the competitions: – Judge the work the contributors actually did.– Judge how well the work does what it is intended… Read more »

The two most popular articles on our Web site were, for a long time, “The Death of the Technical Author” and “The future of Help? Nine trends in user assistance“. Our latest article is probably the closest to a follow up article for these. It’s called “New trends – applying Web 2.0 technologies to technical… Read more »

On our Web site it says: “Organisations either tackle change themselves or they use an outside body. We are an extension to your internal resources.” You might be thinking, it’s ‘organization’, surely? This is one of those situations where there are two nations separated by a common language! We’re based in the United Kingdom, where… Read more »

We received some nice feedback in a email from one of our customers today: “I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This… Read more »

According to an article in the Virginian Pilot, a local man was able to reprogramme an ATM to give out $20 notes instead of $5. What the article didn’t reveal was that it’s suspected that he did it by reading the operator manual for this machine. Unfortunately, the original installation engineer probably didn’t read the… Read more »