Our next Managing and mastering documentation projects with AI course: April 2026

We’ve scheduled our next Managing and mastering documentation projects with AI course. It will be held on the mornings of 13th and 14th April 2026. We’ve extended the second day by half an hour. It’s now 3.5 hours long, so that we can fit in more content. It helps documentation project managers use AI for… Read more »

Automating workflows in technical writing

Summary This article examines what can be automated and argues that automation supports, but cannot replace, human expertise. Technical writing automation improves consistency, speed, and discoverability by handling repetitive tasks and enforcing standards. AI agents add adaptive decision‑making. However, these tools introduce risks such as fragility, hidden assumptions, security issues, and loss of institutional knowledge…. Read more »

Mapping the path: How we’re using AI to understand technical writing workflows

We’ve been developing a suite of AI apps designed to help technical writing teams build a practical AI strategy, grounded in how your team actually works. Our first app tackled where should AI even be applied. But before you can answer that, you need a clear picture of your current workflow. We’ve developed a workflow… Read more »