Towards a Question and Answer world

A flat-style digital illustration shows a young woman sitting cross-legged and reading a large open manual on the left side. On the right, a smiling robot with a speech bubble containing a question mark interacts with a standing man. The image uses soft shades of blue and orange to contrast traditional documentation with modern chatbot-based assistance.

Technical communication has traditionally been rooted in instructional guides: comprehensive resources users could turn to when they needed information. But that information was only useful if users could actually find it. The expectation was that users would search for what they needed and then read it. On the provider’s side, the goal was to make… Read more »

The rise of autonomous AI Agents: Will they redefine technical writing?

  In our previous post “Meet your future co-worker: Understanding the rise of AI Agents“, we explored the world of autonomous AI agents. Now, let’s revisit a crucial question for our profession: how might these intelligent systems impact the field of technical writing? Understanding the Agents: From simple to autonomous To recap, think of typical… Read more »

Podcast 154: Trends for 2025 and beyond in technical writing

In this episode, we reflect on 2024’s trends and explore what may be coming in the world of technical writing and content development in 2025. From the impact of AI to evolving policy requirements and shifting market dynamics, we look into the key factors shaping the field.   Reflections on 2024 Overview of the year’s… Read more »

Podcast 144: Corporate rebranding – how it affects technical authors

This month’s podcast looks at what is involved in a corporate re-brand and what is involved for technical authors if their organisation decides to rebrand. What is a corporate brand? And what is involved when an organisation decides to rebrand? As part of the research for this podcast we looked at various websites which are… Read more »

Podcast 142: Trends in technical communication for 2024 and beyond

It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2024 and beyond. Transcript This is the Cherryleaf podcast. Hello and welcome to the Cherryleaf podcast. What we do at the end of the year is we look at… Read more »