It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2022 and beyond. Via LinkedIn Wouter Veeken Software/API Tech Writer at Booking.com Unprecedented talent shortages Robert Powers Senior Technical Writer Leading to more automation of basic writing/editing… Read more »
Category: Technical Communication
Podcast 113: Using heatmaps & recordings to improve Hotjar’s knowledge base, with Karissa Van Baulen
We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What does Hotjar do? Why are heatmaps important? How have you used heatmaps and recordings to improve Hotjar’s knowledge base? How easy is this to do?… Read more »
Quiz: What type of technical writer are you?
Modern-day software technical communication comes in many different forms. Developer portals, knowledge bases, instruction guides, onboarding guides, online Help, and UI text are just some examples. Just as there are all kinds of technical communication, so there are many kinds of technical communicators. Each technical communicator has a unique set of skills and experience, we… Read more »
Podcast 107: Why communication skills are not enough
In this episode of the Cherryleaf Podcast, we talk about an episode from the Smart Passive Income Podcast (Smart Passive Income Podcast 471 How to Become a Better Communicator with Kolarele Sonaike) and discuss why technical communicators’ communication skills may not be enough for them to progress up an organisation’s hierarchy.
Podcast 100: What you told us – the one goal you’re setting for 2021
We asked the people who receive the Cherryleaf newsletter what was one goal (relating to work, career, or work-life balance) that they were setting for 2021. We received a lot of replies – thank you. More information: Word clouds from your responses Ankerwycke