Should Technical Authors be allowed to work from home?

With the recent media attention on Yahoo’s announcement that it is banning its staff from “remote” working, we thought it might be useful to look at the case for and against Technical Authors working from home. The case for allowing remote working They can do their jobs more productively without interruption from others. When Technical Authors… Read more »

A case of documentation powering product sales

A case of documentation powering product sales? We spotted this interesting article from Lee Hutchinson on the ars technica Web site on how Philips is using documentation to increase the popularity of its Hue lighting system: Philips delivers promised dev docs for colorful Hue LED lights Since the system’s release, Philips has promised that the API and… Read more »

How can a Technical Author find more time to write user documentation in an Agile environment?

We’ve been working on a white paper that looks at how User Assistance can be more effective and developed more effectively when you’re working in an Agile environment. The white paper should be published in the next few weeks, but here’s a sneak peek at one of the issues we discuss: the lack of time… Read more »