Getting selected for Y Combinator is a significant moment for a startup. It brings funding, a network, deadlines, investor attention, and pressure to move quickly. It also changes the nature of the work. A team that has been building privately now needs to explain its product to prospective customers, early employees, partners, investors, and support… Read more »
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Three documentation processes. Can you spot what went wrong?
Can you spot what’s wrong with these documentation processes? We’ve created three short, interactive exercises that put you in the technical writing reviewer’s seat. Each exercise presents a Slack conversation about a documentation project. Your task is to work out what has gone wrong and identify the type of problem each message reveals. They’re designed… Read more »
When you’ve been told to find new ways to use AI in technical documentation
Some Documentation Managers and Technical Authors are now being asked to demonstrate how they are using AI and to quantify the benefits. Here are some suggestions on how to approach that challenge. Before you start It is hard to measure benefits if you have no baseline. Before making any changes, identify what you currently measure… Read more »
What can you do with developer documentation if you don’t have Stripe’s budget?
Stripe is often held up as the gold standard for developer documentation. Its interactive code snippets and polished tutorials set a high bar. But they also come with significant engineering and design investment. If you’re a start‑up or mid‑size team, you might wonder whether it’s worth spending anything on documentation at all. Does that mean… Read more »
Testing documentation with AI: The reader simulator
Most documentation teams face a critical challenge: they rarely test systematically whether their documents work for different types of users. Without dedicated user research teams focused on documentation, teams are left guessing about effectiveness. An innovative solution Casey (CT) Smith of Payabli has developed an AI-powered documentation testing tool called reader-simulator. This tool simulates different… Read more »