Could technical documentation become the knowledge layer for AI? This month, Google Cloud has introduced the Open Knowledge Format (OKF). It’s an open specification for packaging organisational knowledge in a form that both people and AI agents can use. An OKF collection is essentially a directory of Markdown files. Each file contains a small amount… Read more »
Cherryleaf Blog
Is your data protection complaints process ready for 19 June?
From 19 June 2026, organisations must comply with new requirements under the Data (Use and Access) Act 2025 for handling data protection complaints. The legislation introduces a clearer statutory framework for dealing with complaints from individuals who believe an organisation has failed to meet its obligations under UK data protection law. Organisations will need to:… Read more »
Five years of getting AI wrong
Our first experience of AI began with documenting AI systems in the early 2020s. One product guided banking customers using spoken interactions through a decision tree, and another vectorised data. We thought we understood what AI did, and where it could be used. Then, in 2022, OpenAI released ChatGPT. In five days, ChatGPT had a… Read more »
Leadership and communication video shorts
We’ve posted onto YouTube and TikTok excerpts from our podcast episode with Ben French, where Ginny and Ben discussed leadership and communication. Calibrating process: how much is enough? The 10–30 person tipping point Policy is culture Listen to the whole episode: 166. From founder-led to process-driven: how to build a culture that scales We’ve… Read more »
Workspace agents are here. Is your knowledge base safe, accurate, and governable enough for them?
For a while, most AI use at work was comparatively low risk. People asked a chatbot to carry out tasks such as summarise a meeting or rewrite an email. If the answer was weak, a human caught it. If it was wrong, little happened. It looks like that stage has ended or is ending. We’re… Read more »