In this episode of the Cherryleaf Podcast, Ellis Pratt talks with Ben French, leadership development consultant and business coach, about compassionate compliance: how leaders can use policies, procedures, and regulation to protect their people and meet legal obligations without creating a culture of surveillance, bureaucracy, or micromanagement. Drawing on their shared experience of helping organisations… Read more »
Cherryleaf Blog
What does a software support ticket cost?
Executive summary It’s never easy to measure the cost of a software support ticket, because it costs more than the time a support agent spends writing a reply. The cost also includes team leaders, training, ticketing software, telephony, office costs and the time spent on follow-up messages. The cost increases if a ticket needs to… Read more »
Cherryleaf UK Technical Writer/Author jobs indicator – June 2026
Over recent months, we’ve been using AI to conduct a monthly survey that tracks hiring demand for Technical Authors across the UK. This month, Stepstone counts have been deduplicated (only the larger Totaljobs figure is used) and cloud‑platforms that blocked access (such as Indeed) are noted separately. Open vacancies by job board Job board /… Read more »
Why your procedures aren’t being followed (and how to fix them)
Your organisation has procedures. So why aren’t people following them? It’s rarely a discipline problem. In our experience, it’s almost always a documentation problem. In our free recorded webinar, we’ll walk through all five root causes, and show you exactly how to fix them, with a live before-and-after rewrite of a real procedure. You’ll also… Read more »
Open Knowledge Format: What it means for technical documentation
Could technical documentation become the knowledge layer for AI? This month, Google Cloud has introduced the Open Knowledge Format (OKF). It’s an open specification for packaging organisational knowledge in a form that both people and AI agents can use. An OKF collection is essentially a directory of Markdown files. Each file contains a small amount… Read more »