How to turn policies and procedures into effective e-learning

There is a tempting way to create e-learning from a policy or procedure: Split the document into sections. Put each section on a slide. Add narration. Finish with a multiple-choice quiz. It is also a good way to produce very dull, and ineffective, training. Policies and procedures define rules, responsibilities and processes. They are reference… Read more »

Managing Documentation Projects with AI: September Course

AI can help technical writers draft, summarise, review, and restructure content. But there’s a bigger opportunity. What if you could use AI to help manage the documentation project itself? Our next Managing and mastering documentation projects with AI course takes place online on 7 and 8 September 2026. The course is designed for people who… Read more »

Docs as tests: documentation that can prove it still works

“We’ve long thought of documentation as something to be repaired. The testing process quietly assumes something else, which is that documentation is something to be executed.” I find that quote from Stephen Mallette significant because it highlights an important distinction. AI is making this issue even more important. Some organisations end up treating documentation maintenance… Read more »

Is this feature ready to document? Using AI to assess source information

A feature can be ready for release and still be impossible to document properly. Let me explain. The technical writer might receive a completed development ticket, a few screenshots, and a message saying, “It works just like the previous version.” What is missing from that is the information needed to explain the feature accurately. Who… Read more »