This is where Cherryleaf’s classroom courses are held

On pretty much on every classroom training course we run, the delegates comment on the place where we hold our classes. It is a nice building, as you can see from the flythrough below: https://youtu.be/i6_2LFRcYso

Alternatives to Word and PDF for policies and procedures documents

In addition to writing user documentation for software and IT hardware, Cherryleaf also writes policies and procedures. In this post, we look at approaches to writing these types of documents. A lot of policies and procedures documents are written in Microsoft Word and published as PDFs. Word is an application that everyone knows and has on… Read more »

Can a Technical Author be a master of more than one trade?

Technical Authors are normally seen as masters of writing user documentation, but their skills are not often applied to other areas of the business. For example, it’s usually the case our clients for software documentation are different from our procedures writing clients. However, we’re currently working for a client where we began by editing a… Read more »

Customer Journey Mapping and technical communication

A technical communicator’s lot is usually to create content for helping users, and, if they are lucky, do some user testing of it in order to make future improvements. It is not that common for them to be able to look at the bigger picture and think about how the user gets to that information… Read more »