Below are two proof of concept examples of a policy document. In these examples, the selling old mobile phones topic contains a filter for pre- and post- Brexit information. Users can use the filter option to switch between both versions. The benefit of doing this is because the reader doesn’t get overwhelmed with information, and the… Read more »
Category: Technical Author
Brexit and the impact on organisational policies and procedures
With the triggering of Article 50, the United Kingdom is likely to be out of the single market in two years time. It will be able to set its own regulations within the United Kingdom, but will almost certainly have to follow EU regulations when trading with EU27 countries. This means organisations will have to manage… Read more »
Free guide – Getting Customers to Answer Their Own Support Questions
We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
The T-Bot: A new Help model from Microsoft
This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users. Users can watch videos: They can read online Help: They can read an FAQ: They can ask the T-Bot a question and receive an answer. The T-Bot… Read more »
Getting users to read the Help rather than call support
We spotted an interesting statement by the “Father of Behaviour Design”, BJ Fogg: “For somebody to do something – whether it’s buying a car, checking an email, or doing 20 press-ups – three things must happen at once. The person must want to do it, they must be able to, and they must be prompted to… Read more »