Over recent years, we have seen many presentation on how marketing and technical communications content shouldn’t sit in separate “silos”, never to be shared between each department. Unfortunately, it’s not simply a case of getting both to agree to share content. In the book Selling the wheel, Jeff Cox and Howard Stevens tell the story of… Read more »
Category: Technical Author
User documentation in Agile – Learning from the Lean Methodology
From the Cherryleaf Podcast: User documentation in Agile – Learning from the Lean Methodology. This is a recording from the Agile the Docs mini-conference held on the 5th December 2016, London UK. It explores the tools, processes and challenges documentarians have in an Agile development team. Sorry, the audio quality isn’t great.
What is the minimal amount of user documentation you should write?
In researching what developers wanted to learn about writing documentation for users, the most common issue related to how much, or how little, they should write. One developer said: “I would want to know what is the minimum I should write. If you can persuade me what is the necessity of each thing I’m capturing, and… Read more »
Brexit and its effects – communicating change to your business
From the Cherryleaf Podcast: Brexit and its effects – communicating change to your business. We look at the potential impact of Brexit on UK businesses, how to manage the changes, and how to communicate any changes to staff.
Could we use psychometric profiling of users in User Assistance?
In the How Powerful is Facebook’s Algorithm? (The Inquiry, BBC World Service), quantitative social scientist David Stillwell revealed computers can predict our personalities based on our Facebook activity. So could we use psychometric profiling of users in User Assistance?