Red Gate Software’s Dominic Smith mentioned in his presentation at UAEurope conference that the company had found Technical Authors were ideally suited to take on the role of Project Manager for small Agile software development projects. In fact, Red Gate had morphed most of its Technical Authors into to a hybrid Project Manager role. Dominic made a… Read more »
Category: Technical Documentation
Towards Flow-Based User Assistance
Flow theory is a psychological concept that is gaining interest in e-learning. It is a concept that should be also considered in the fields of User Assistance and Technical Communication. Flow is akin to sportsmen being “in the zone” – flow is the situation where people are happiest when they are completely engaged in a task. Online Help… Read more »
A help system with 3 million readers, 800K edits and 3K comments
At this moment, Autodesk’s Web based Help system statistics stand at: 3,166,604 visitors (since 1 Feb 2011) 31,268 registered users 388,517 pages 4914 videos 3,282 comments 815,966 page edits 2,333,219 all contributions More at Irregular Enterprise Would you like your Help system achieve similar results?
Update on our iPad as a documentation device training course
Here’s an update on the training workshop we’re currently developing on how to use the iPad and other tablets as a device for delivering documentation. The trainer’s slide deck has been completed and is out for review. Once that’s been signed off, we’ll check the timings and determine if this is a half or full… Read more »
Designing documents for the iPad 3: the return of old design metaphors
After a few days of using the new iPad 3, it seems likely that, in the future, documents will be designed to take advantage of its retina display. Below are some thoughts on the new trends we’ll see in the way documents are designed for reading on tablet devices. The paper metaphor It has been… Read more »