Creating more engaged users

As part of my prep for my presentation on user documentation as a more emotional experience for the user, I revisited this presentation by Kathy Sierra. This hasn’t ‘made the cut’ into my presentation due to lack of time, so I thought I’d post it here.

2 Comments

Steven

An excellent discussion, too bad the video stopped a quarter of the way through. Is this a technical glitch on your end, or (gasp) was it intened, or something on my end?

Vid stops and player is replaced with an exclamation point icon. What gives??

ellis

This is a video embedded from Blip.tv, so the problem is either with Blip.tv or at your end.

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