Creating more engaged users

As part of my prep for my presentation on user documentation as a more emotional experience for the user, I revisited this presentation by Kathy Sierra. This hasn’t ‘made the cut’ into my presentation due to lack of time, so I thought I’d post it here.



An excellent discussion, too bad the video stopped a quarter of the way through. Is this a technical glitch on your end, or (gasp) was it intened, or something on my end?

Vid stops and player is replaced with an exclamation point icon. What gives??


This is a video embedded from, so the problem is either with or at your end.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.