The prince of user documentation – lessons from Machiavelli

In 1513, Niccolò Machiavelli sat in exile and wrote the most ruthlessly practical guide to power ever committed to paper. He wasn’t interested in how things should work. He was interested in how they do. Five centuries later, most SaaS companies treat their user documentation as an afterthought: a support cost to minimise, a page… Read more »

Automating llms.txt generation for multi-version documentation sites

Developer portals and knowledge bases often contain documentation for multiple product versions, including legacy ones that are no longer actively maintained. When LLMs try to extract information from these sites, they can struggle to identify which content is current and relevant. The llms.txt file offers a solution by providing LLMs with clear signposts to the… Read more »

Managing Documentation Projects with AI: Pilot sold out, additional dates

The pilot course for Managing and mastering documentation projects with AI has sold out within the first 48 hours. We’ve announced the date for the first regular course: Session 1: Monday 8th December 2025 09:30-12:30 GMT Session 2: Tuesday 9th December 2025 09:30-12:30 GMT This will be at the standard price of £395 / €455 /… Read more »

New course: Managing Documentation Projects with AI (Pilot pricing available)

We’re excited to announce a new instructor-led course launching this November: Managing and mastering documentation projects with AI If you’re leading documentation projects, this course will show you how to leverage AI for strategic advantage – transforming traditional workflows into efficient, high-quality, and scalable operations.   Managing and mastering documentation projects with AI courseWatch this… Read more »