The role of the technical writer is changing as AI tools are used more and more. Organisations need people who can use them, evaluate them critically, build workflows around them, and guide teams in using them responsibly. A career matrix is one of the most practical ways to define and develop those skills. Below, we’ve… Read more »
Author: ellis
Building a policy and procedures dependency mapping app
Managing complex documents is a constant challenge for many organisations. A change in one manual can often affect several other policies. To solve this, Cherryleaf has developed a new proof of concept app that helps teams track these vital links. The challenge of document management Policies rarely exist in isolation. Keeping track of these connections… Read more »
6 strategic moves every documentation team should consider right now
The role of documentation teams is changing fast. Here’s what we think should be on every documentation manager’s strategic agenda. 1. Increase your visibility Visibility is about communicating status to stakeholders. It’s easier than ever to create dashboards that show content coverage, freshness, and usage, so there’s little excuse not to. If people can’t see… Read more »
When a competitor reduces their documentation team: What it might mean and how to respond
A cloud data company recently made what it described as targeted staff cuts, eliminating its entire technical writing and documentation department. According to reports, the Product Managers will take on documentation responsibilities from now on. There may be perfectly sound reasons for this. For example: cost pressures, a need to move faster to market, confidence… Read more »
Five ways to use AI in technical writing (beyond the obvious)
As a research tool You can retrieve code changes from a repository and use AI to look at the changes and summarise them as release notes or change note or make recommendations on what needs to be amended within the user documentation. Reviewing content You can get AI to simulate different types of users and… Read more »