We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What does Hotjar do? Why are heatmaps important? How have you used heatmaps and recordings to improve Hotjar’s knowledge base? How easy is this to do?… Read more »
Category: strategy
Podcast 112: Nobody ever wants to buy software, with Toby Chapman-Dawe
Ellis talked to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software. Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in… Read more »
Keeping focus when implementing a digital strategy
On Wednesday, I saw a presentation by Rosie Hatton, the Strategy Delivery Lead for Parliament’s Digital Service (PDS), at the House of Parliament. Her presentation was called “Why Parliament’s Digital Strategy is like a Cottage Pie”. “Through its 2016-2021 digital strategy, Parliament is changing how it works to improve how it engages with citizens. Our goal… Read more »
Delivering a digital strategy for Parliament – Interview with Rosie Hatton
From the Cherryleaf podcast: The UK Parliament is one of the oldest organisations in the world. So how do you deliver a strategy to a body that has over 700 years of content? Cherryleaf’s Ellis Pratt interviewed Rosie Hatton, Strategy Digital Lead at the Parliamentary Digital Service, to find out. Topics covered: What is Parliament? 1’56”… Read more »
Is your documentation AI and chatbot ready?
It seems likely Artificial Intelligence (AI) and chatbots will play a key role in helping users, in the future. Amazon, Facebook, Google, IBM and Microsoft, as well as smaller technology companies, are all developing platforms for simulating an intelligent conversation with human users. This raises a question: Will chatbots mean we’ll write a how-to task in… Read more »