The AI workflow war

Which AI vendor is going to come out on top: Anthropic, Google, Microsoft, OpenAI? At the moment, they’re all great at general tasks, and the gap between them keeps shrinking. So the real competition has moved somewhere less glamorous: into your calendar, your inbox, your Salesforce instance, and your legal review queue. In other words,… Read more »

Four methods for applying AI in your work

One of the core topics in our Mastering and Managing Documentation with AI course is that there are four distinct methods for applying AI in a professional context. Each one suits different team sizes, technical capabilities, and ambitions. In this post, we outline all four and use a common scenario, of estimating a documentation project,… Read more »

Five ways to use AI in technical writing (beyond the obvious)

As a research tool You can retrieve code changes from a repository and use AI to look at the changes and summarise them as release notes or change note or make recommendations on what needs to be amended within the user documentation. Reviewing content You can get AI to simulate different types of users and… Read more »

AI for Technical Writers: Automating changelogs and release notes

If you’re a technical writer creating changelogs or release notes, AI can save you a huge amount of time. Traditionally, this work involves digging through repositories, reviewing code changes, checking JIRA tickets, and speaking with subject matter experts, just to understand what’s changed and what matters for documentation. This is the kind of task AI… Read more »

Automating changelogs using AI

Writing changelogs is one of those tasks in technical writing that’s important but nobody enjoys. So we automated it. This app connects to a private GitHub repository, lets you set a date range, and generates a polished, user-facing changelog from your recent commits. No manual sifting through git history required. The results are stored so… Read more »