Using Generative AI in technical writing (training course)

Latest course update: January 2024.

This online course covers how technical communicators can use Generative Artificial Intelligence to help them:

  • Be more efficient
  • Create better deliverables for their users

We went through all the key stages in a technical writing project. At each step, we investigated whether AI tools like ChatGPT and Claude could make a Technical Writer’s job easier and better. After a lot of research and testing, we ended up with the content for this course.


The course provides a framework that attendees can use to identify opportunities and best practices for integrating ChatGPT, Claude, LLaMA, and similar tools into their technical authoring processes – creating, managing, and delivering technical content.

Registration is now open

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Why attend this course?

Integrating AI and natural language processing technologies promise to make Technical Writers ​more efficient and more effective at what they do.

By attending this course, you’ll gain a better understanding of how generative AI can be used by technical communicators. You learn a framework you can use for using tools such as ChatGPT at the different stages of a technical writing project.

Who is this course for?

This course is for anyone involved in creating user guides, Help files, knowledge bases, and other forms of users assistance for products.

We assume you have some experience of technical writing.

Comments from delegates

Delegate comment: It's an excellent course. Very thought provoking.

What will I learn?

In this course, we’ll take you through the process of using generative AI to create technical documentation. You’ll learn and practice:

  • What are AI technologies and their relevance to technical writing?
  • Career opportunities and threats
  • How you can use AI at different stages of the documentation process. We cover topics such as planning, writing, reviewing, and production.
  • How to work more efficiently.
  • How to work more effectively.

Topics covered


ChatGPT and AI Basics

What do the buzzwords mean?

Using ChatGPT and similar tools – Software and Websites

Prompt Engineering

Why use generative AI?

Why use generative AI?

The limitations of Large Language Models (LLMs) and AI systems

Data security

Legal considerations

Developing Content with AI Support

A framework for using generative AI

Using AI during the research stage of a documentation project

Defining the goals and scope of a project with AI support

Managing the project with AI support

Developing the information model

Writing the content with AI support

AI-enabled authoring tools (available as public preview)

About the temperature and top_p settings

Reviewing content

Maintaining your content

Publishing – Creating LLMs, enhanced search, and chatbots

Publishing to chatbots and LLMs – Introduction

Collecting the data to be used by a LLM or chatbot

Creating a chatbot – The easy way

Using OpenAI GPTs chatbots

Creating a chatbot – The more complex way (fine-tuning LLMs)

The other type of chatbots

AI and metrics

Advanced techniques

Using custom profiles in ChatGPT

The automated AI agent prompt

Useful Chrome extensions

Inserting variable information into a prompt

Adding user information and content from a repository into prompts

Connecting chatbots and LLMs to data stored in an API

Open Interpreter

Your project


Summary of course topics

Action plans

Course Resources for Further Learning

What the course does not cover

The course does not go into much detail about using generative AI to create images, audio or videos.

Duration and delivery format

Learning Materials

  • The course comprises online training modules, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you.


  • The modules describe practical examples and techniques you can use right away.


  • The modules contain demonstrations of the techniques and tools when they’re applied to technical writing.


  • You’ll be given exercises to work on throughout the course. This is a great way to put your learning to practice.

Preview a module from the course

Price and how to register for this course

The cost of the course is £375/$475 per delegate ex VAT.

In the UK, that means the price inclusive of VAT is £450.

Registration is now open.

Go to the course