Using generative AI (ChatGPT) in technical writing: training course

This online course covers how technical communicators can use generative Artificial Intelligence (AI), such as ChatGPT, in the field of technical writing and technical communication.

The course provides a framework that attendees can use to identify opportunities and best practices for integrating ChatGPT and AI into their technical authoring processes – creating, managing, and delivering technical content.

Please note: Human technical writers play a vital role in reviewing, editing, and refining the content generated by AI systems to ensure it meets the specific quality and industry standards, as well as the requirements of the intended audience.

Why attend this course?

Integrating AI and natural language processing (NLP) technologies promise to enhance the efficiency and effectiveness of Technical Authors (UK)/Technical Writers (US).

By attending this course, you’ll gain a better understanding of how generative AI can be used by technical communicators. You learn a framework you can use for using tools such as ChatGPT at the different stages of a technical writing project.


Who is this course for?

This course is for people who have some experience of technical writing, and who want to improve their skills.

What will I learn?

In this course, we’ll take you through the process of using generative AI to create technical documentation. You’ll learn and practise:

  • What are AI technologies and their relevance to technical writing?
  • The impact of AI on content creation, management, and delivery
  • How you can use AI at different stages of the documentation process. We cover topics such as planning, writing, reviewing, and production.
  • How to work more efficiently.
  • How to work more effectively.

Topics covered

We are currently developing the course, so this list of topics is subject to change.


  • What is AI?
  • Overview of AI technologies and their relevance to technical writing
  • Understanding the impact of AI on content creation, management, and delivery
  • Ethical considerations in AI-driven technical communication

Using AI during the research stage of a documentation project

  • Introduction to Natural Language Processing (NLP) and its applications in technical writing
  • Using NLP techniques for automated content analysis and categorisation
  • Extracting insights from large volumes of technical content, by using text analytics

Managing the project

  • Creating a workflow pipeline
  • Creating standards

Developing the information model

  • Creating an outline

Writing the content

  • Techniques for AI-driven content generation in technical writing
  • Translating content
  • Converting content into different formats
  • AI-assisted help authoring tools
  • Writing content for developer documentation

Setting up a Large Language Model (LLM) with your own content

  • Aggregating and synthesising content from multiple sources

Reviewing content

  • Using AI tools to check grammar and style, language, and enforce writing standards
  • Combining AI assistance with human editing
  • Reviewing AI-generated content


  • Understanding the role of chatbots and virtual assistants in technical support and documentation
  • Creating a ChatGPT chatbot for technical content delivery
    Addressing challenges in chatbot communication and maintaining user trust
  • Software tools
  • APIs
  • Enhancing search capabilities using AI-driven information retrieval techniques
  • Implementing intelligent search algorithms for technical documentation repositories
  • Personalisation and recommendation systems for technical content

Maintaining the content

Developing a project plan to implement AI in technical communications

Future trends

  • Exploring emerging trends in AI and its potential impact on technical writing
  • Case studies and real-world applications of AI in technical writing and communication

Other considerations in AI-driven technical communication

What the course does not cover

The course does not go into much detail about:

  • Using generative AI to create images
  • Using generative AI to create audio
  • Using generative AI to create video
  • Legal considerations

Duration and delivery format

Learning Materials

  • The course comprises online training modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you.


  • The modules describe practical examples and techniques you can use right away.


  • You’ll be given exercises to work on throughout the course. This is a great way to put your learning to practice.

AI machine spreadsheet

  • Delegates can use and download an AI machine spreadsheet that Is connected to ChatGPT and pre-filled with prompts for technical communications projects. You can use the spreadsheet to manage and control your interactions with ChatGPT. This has a value of $199.

Receive updates on this course

The course is currently in development.

Complete this form if you’d like to be kept updated on our plans to run online training courses on using generative AI (such as ChatGPT) in technical communication.