Technical writing services for online Help and knowledge base content

Get Your Software Documentation Done For You

Struggling to create great documentation for your software? Let our technical writing experts do it for you.

At Cherryleaf, we create simple, easy-to-use software documentation including:

  • Online help systems
  • Knowledge bases
  • User manuals
  • Training guides

This frees up your time so you can focus on development.

The Benefits You Get

Brand reputation

High-quality documentation can build trust between your company and your users. Users often rely on user assistance to understand how to interact with a product safely and efficiently. When you provide documentation that is clear and reliable, it fosters a sense of trust and reliability in your company’s applications.


The quality of user documentation can serve as proof of your company’s competence and credibility. Companies that invest in comprehensive user assistance are often seen as more credible and reliable.

Faster user onboarding

Our guides sets up new users for success.

Fulfilling user expectations

Today, there’s an expectation for applications to be well-documented. Failing to meet this expectation can lead to dissatisfaction. It might deter potential users from adopting the product.

Increased user satisfaction

We create documentation that quickly answer questions.

Improved user experience

Providing good documentation improves the user experience by giving users the knowledge they need to succeed. This can lead to greater satisfaction and a sense of accomplishment.

Reduced support costs

Great documentation lowers support calls, as users can answer questions for themselves.

Less workload for you

We can handle the entire process end-to-end.

User advocacy

When users have a positive experience due to good documentation, they are more likely to develop loyalty to the brand. This loyalty can turn users into brand advocates who recommend your product to others. This can help you expand your user base through word-of-mouth.


Trusted By Companies Like Yours

We have experience of working with companies both big and small.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith Technical writing services

Get Your Free 11-Point Checklist

Get our free 11-point checklist to help you identity some of the common problems with online Help. With it, you’ll find some notes and explanations to help you answer each point on the list.

We’ll also send you links to a video and two of our most popular Help-related episodes from our podcast.

Get Your Free Checklist Now

Next Steps

Ready to get started? Here’s how we make it happen:

  1. Schedule a call to discuss your documentation needs
  2. We’ll identify your audience, content scope, and goals
  3. Our writing experts will create and organize your content
  4. We keep your docs up-to-date as your product changes

Let us handle the heavy lifting while you focus on building a great product.

We’ll create the content for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project schedule and costs on track.

Schedule a call

A Flexible Approach

Cherryleaf’s Technical Authors can write online Help, onboarding screens, embedded Help, UI text, or a knowledge base, for your product or service.

Using tools and processes that suit your workflow

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.

Creating content with chatbots in mind

Our technical writing experts can optimise content for AI assistants. We structure guides so information can be easily ingested by large language models. This allows AI to reference materials and deliver concise, accurate answers to users. By having documentation that’s ready to be used by AI, this can help your customers get the clarity they need.

Contact Us Now to Get Started

Need someone to write your online Help or onboarding content?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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