In this page
The Benefits You Get
Trusted By Companies Like Yours
Next Steps
A Flexible Approach
Contact Us Now to Get Started
Your Software Documentation Written For You
Struggling to create great documentation for your software? Let our technical writing experts do it for you.
At Cherryleaf, we create simple, easy-to-use software documentation including:
- Online help systems
- Knowledge bases
- User manuals
- Training guides
This frees up your time so you can focus on development.
The Benefits
Brand reputation
High-quality documentation can build trust between your company and your users. Users often rely on user assistance to understand how to interact with a product safely and efficiently. When you provide documentation that is clear and reliable, it fosters a sense of trust and reliability in your company’s applications.
Credibility
The quality of user documentation can serve as proof of your company’s competence and credibility. Companies that invest in comprehensive user assistance are often seen as more credible and reliable.
Faster user onboarding
Our guides sets up new users for success.
Fulfilling user expectations
Today, there’s an expectation for applications to be well-documented. Failing to meet this expectation can lead to dissatisfaction. It might deter potential users from adopting the product.
Increased user satisfaction
We create documentation that quickly answer questions.
Improved user experience
Providing good documentation improves the user experience by giving users the knowledge they need to succeed. This can lead to greater satisfaction and a sense of accomplishment.
Reduced support costs
Great documentation lowers support calls, as users can answer questions for themselves.
Less workload for you
We can handle the entire process end-to-end.
User advocacy
When users have a positive experience due to good documentation, they are more likely to develop loyalty to the brand. This loyalty can turn users into brand advocates who recommend your product to others. This can help you expand your user base through word-of-mouth.
Three Types of Organisations We Help
Software companies
You’re constantly innovating and releasing new features, and this means your team is focused on development. You want to ensure your customers can quickly understand and use your software, reducing the need for support and enhancing user satisfaction.
This means you need comprehensive online help systems and knowledge bases that enhance user experience and reduce support costs. Documentation that is designed to help your users make the most of your software, ensuring they have the information they need at their fingertips.
Organisations developing in-house software
Developing in-house software often means dealing with unique systems and processes that are only understood by a select few within your organisation. Proper documentation is essential to ensure that knowledge is retained and shared across teams.
Without thorough documentation, your organisation risks operational bottlenecks, inefficiencies, and a steep learning curve for new employees.
Our services help you safeguard institutional knowledge, streamline onboarding, and ensure that your teams can use your software effectively, no matter their technical expertise.
Financial services and Fintech companies
In the financial sector, accuracy, security, and compliance are paramount. Your documentation must be precise, clear, and compliant with regulations to avoid costly mistakes and penalties.
We translate complex financial information into easy-to-understand documentation that meets the users’ needs and regulatory standards. Our user guides and knowledge bases help your employees and clients navigate your services confidently, ensuring compliance and reducing the risk of errors.
Writing documentation for AI applications and services
Cherryleaf has worked for a number of leading AI developers to produce documentation for their products. We combine deep technical understanding with clear communication to deliver:
- User guides that help your customers navigate AI features confidently, with real-world examples and step-by-step instructions
- Internal documentation that describes the functionality and configuration options
- Administrator documentation that streamlines deployment and management of AI systems
- Developer documentation that accelerates API integration and custom implementations
We translate intricate AI concepts to ensure every audience gets the information they need.
Trusted By Companies Like Yours
We have experience of working with companies both big and small.
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Next Steps
Ready to get started? Here’s how we make it happen:
- Schedule a call to discuss your documentation needs
- We’ll identify your audience, content scope, and goals
- Our writing experts will create and organize your content
- We keep your docs up-to-date as your product changes
Let us handle the heavy lifting while you focus on building a great product.
We’ll create the content for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project schedule and costs on track.
A Flexible Approach
Cherryleaf’s Technical Authors can write online Help, onboarding screens, embedded Help, UI text, or a knowledge base, for your product or service.
Refining your own content
In some situations, we collaborate with your subject-matter experts (SMEs) to transform raw information — whether from interviews, notes, or other sources — into polished, professional Help systems.
We apply our expertise in on organising and structuring the content to ensure a logical flow, making sure the final document serves its intended purpose.
While your SME remains responsible for accuracy, they can stay focused on their core responsibilities, trusting us to deliver a high-quality result. Minimal but essential communication between our team and your SME ensures success and smooth collaboration.
Where it’s required, we carry out more in-depth revisions. That can include re-structuring and rewriting parts of your content to enhance clarity, accuracy, and readability.
Using tools and processes that suit your workflow
Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.
Creating content with chatbots in mind
Our technical writing experts can optimise content for AI assistants. We structure guides so information can be easily ingested by large language models. This allows AI to reference materials and deliver concise, accurate answers to users. By having documentation that’s ready to be used by AI, this can help your customers get the clarity they need.
Contact Us Now to Get Started
Need someone to write your online Help or onboarding content?
Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.
We will contact you to discuss your situation and requirements.
You can always phone or email us, if you prefer.
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