Cherryleaf – Developing knowledge bases, online Help and user manuals

Keep your customers happy by offering the right answer to their questions, every time

If you need a knowledge base, online Help, or a user manual for your product or service, Cherryleaf can help.

Venn diagram showing how Cherryleaf can help end users

We have experience of working with companies both big and small. Don’t worry if you don’t have the time or skills to do it in-house. We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.

customer journey loop

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

Dave Hughes, HCC Embedded CEO API documentation writing

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb.

John Fintan Galvin, IO1 Technical writing services

As an IT team, we had an array of support documentation for systems and services that we'd always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Alan Oakden, MyScience Training

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

Julian Maynard-Smith Technical writing services

Online Help can save you money

80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week.

Graph showing the ROI of user assistance


Online Help is changing

Many people tend to search for the solution to their problem before they buy a product or service. Online Help can work as a marketing tool, as the search engines love the type of information-rich content that these pages contain.

To discover more, see: Why the marketing funnel and technical writing are changing

One source, many outputs

We often use a single sourcing and topic-based authoring approach. This means you can publish content to a range of different configurations and outputs. You can also provide a more personalised experience for the user.

You can use Cherryleaf’s team of Technical Authors to develop :

  • A Knowledge Base website
  • Web-based context-sensitive Help
  • .CHM Help files
  • PDF user manuals

Have a preferred authoring tool or working method?

MadCap Flare Box

We can use a writing process that suits your workflow and technologies.

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare).

We also work with Markdown-based tools and Microsoft Word.

See also:

Technical writing and documentation in an Agile environment

Sustaining success

Cherryleaf's projects team establishes long term relationships with many of our customers. We can also provide training, so you have the skills to maintain the project in-house. If you want to recruit someone on a permanent basis, Cherryleaf can help with that as well.

1-1 networking and free advice for software companies

Contact us if you're a software company looking for advice on creating Help content. We'd be happy to help you avoid some of the common pitfalls.

Members' room British Museum Members' room British Museum

As many people prefer to meet in central London, we hold London 1-1 meetings in the exclusive Members' Room of the British Museum. We also use the Engineering Hub at the Institution of Electronics and Technology, next to the Savoy Hotel, which has rooms for larger and/or more private meetings.

Contact us if you'd like to meet up. 

Contact us

Need help in developing your online Help?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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