Technical writing services for online Help and knowledge base content

Your Software Documentation Written For You

Struggling to create great documentation for your software? Let our technical writing experts do it for you.

At Cherryleaf, we create simple, easy-to-use software documentation including:

  • Online help systems
  • Knowledge bases
  • User manuals
  • Training guides

This frees up your time so you can focus on development.

The Benefits

Brand reputation

High-quality documentation can build trust between your company and your users. Users often rely on user assistance to understand how to interact with a product safely and efficiently. When you provide documentation that is clear and reliable, it fosters a sense of trust and reliability in your company’s applications.

Credibility

The quality of user documentation can serve as proof of your company’s competence and credibility. Companies that invest in comprehensive user assistance are often seen as more credible and reliable.

Faster user onboarding

Our guides sets up new users for success.

Fulfilling user expectations

Today, there’s an expectation for applications to be well-documented. Failing to meet this expectation can lead to dissatisfaction. It might deter potential users from adopting the product.

Increased user satisfaction

We create documentation that quickly answer questions.

Improved user experience

Providing good documentation improves the user experience by giving users the knowledge they need to succeed. This can lead to greater satisfaction and a sense of accomplishment.

Reduced support costs

Great documentation lowers support calls, as users can answer questions for themselves.

Less workload for you

We can handle the entire process end-to-end.

User advocacy

When users have a positive experience due to good documentation, they are more likely to develop loyalty to the brand. This loyalty can turn users into brand advocates who recommend your product to others. This can help you expand your user base through word-of-mouth.

 

Three Types of Organisations We Help

Software companies

You’re constantly innovating and releasing new features, and this means your team is focused on development. You want to ensure your customers can quickly understand and use your software, reducing the need for support and enhancing user satisfaction.

This means you need comprehensive online help systems and knowledge bases that enhance user experience and reduce support costs. Documentation that is designed to help your users make the most of your software, ensuring they have the information they need at their fingertips.

Organisations developing in-house software

Developing in-house software often means dealing with unique systems and processes that are only understood by a select few within your organisation. Proper documentation is essential to ensure that knowledge is retained and shared across teams.

Without thorough documentation, your organisation risks operational bottlenecks, inefficiencies, and a steep learning curve for new employees.

Our services help you safeguard institutional knowledge, streamline onboarding, and ensure that your teams can use your software effectively, no matter their technical expertise.

Financial services and Fintech companies

In the financial sector, accuracy, security, and compliance are paramount. Your documentation must be precise, clear, and compliant with regulations to avoid costly mistakes and penalties.

We translate complex financial information into easy-to-understand documentation that meets the users’ needs and regulatory standards. Our user guides and knowledge bases help your employees and clients navigate your services confidently, ensuring compliance and reducing the risk of errors.

Trusted By Companies Like Yours

We have experience of working with companies both big and small.

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Next Steps

Ready to get started? Here’s how we make it happen:

  1. Schedule a call to discuss your documentation needs
  2. We’ll identify your audience, content scope, and goals
  3. Our writing experts will create and organize your content
  4. We keep your docs up-to-date as your product changes

Let us handle the heavy lifting while you focus on building a great product.

We’ll create the content for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project schedule and costs on track.

Schedule a call

A Flexible Approach

Cherryleaf’s Technical Authors can write online Help, onboarding screens, embedded Help, UI text, or a knowledge base, for your product or service.

Refining your own content

In some situations, we collaborate with your subject-matter experts (SMEs) to transform raw information — whether from interviews, notes, or other sources — into polished, professional Help systems.

We apply our expertise in on organising and structuring the content to ensure a logical flow, making sure the final document serves its intended purpose.

While your SME remains responsible for accuracy, they can stay focused on their core responsibilities, trusting us to deliver a high-quality result. Minimal but essential communication between our team and your SME ensures success and smooth collaboration.

Where it’s required, we carry out more in-depth revisions. That can include re-structuring and rewriting parts of your content to enhance clarity, accuracy, and readability.

Using tools and processes that suit your workflow

Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.

Creating content with chatbots in mind

Our technical writing experts can optimise content for AI assistants. We structure guides so information can be easily ingested by large language models. This allows AI to reference materials and deliver concise, accurate answers to users. By having documentation that’s ready to be used by AI, this can help your customers get the clarity they need.

Contact Us Now to Get Started

Need someone to write your online Help or onboarding content?

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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