Policies and procedures writing training course

Virtual Classroom

Learn best practices for writing policies and procedures

cartoon of trainer on a computer screen with a student at a desk stars

Cherryleaf’s policies and procedures training course teaches you how to write clear and effective policies and procedures, in a straightforward and efficient way.

These documents are important, because:

  • The content you create can affect whether staff in your organisation make mistakes or work efficiently.
  • They could expose your business to the risk of fines or litigation.

This training course gives you the skills you need.

Why attend this course?

Attending Cherryleaf’s Policies and Procedures writing training course can be beneficial for several reasons:

  • Learn best practices
    • Discover how to write clear, concise, and effective policies and procedure
    • You’ll learn best practices that have been developed through years of experience and research.
  • Improve compliance with clear and concise writing
    • Policies and procedures that are easy to understand reduce the risk of errors and misunderstandings
  • Enhance productivity by streamlining processes
    • Well-written policies and procedures can help streamline processes and enhance productivity.
  • Boost organisational credibility
    • Clear and concise policies and procedures demonstrate that your organisation takes compliance seriously and is committed to quality.
  • Get feedback on your writing
    • During the training course, you will have the opportunity to receive feedback on your writing from experienced professionals.
    • This can help you identify areas for improvement and refine your skills.

Who should attend

This course is for anyone involved in writing or editing policies and procedures, and who is:

  • Having to deal with policies and procedures that overlap, repeat or contradict each other
  • Dissatisfied with the performance of their policies and procedures
  • Having trouble getting colleagues to understand the differences between policies, processes and procedures
  • Having trouble convincing others of the value of policies and procedures
  • Wanting to write clearer policies and procedures

Past delegates include staff from:

  • Avon Fire and Rescue Service
  • BankWest SD
  • Barrett Developments plc
  • Border to Coast Pensions Partnership
  • Calderdale College
  • Equiniti
  • Good Energy
  • HSBC
  • KAL Software
  • Idemia
  • Livestock Information Service
  • MSI
  • Nottingham Community Housing Association
  • Rainbow Hub charity
  • Tate Museum
  • The Nautical Institute
  • Shropshire Fire Service
  • Swindon Borough Council
  • The Ace Schools Multi Academy Trust
  • The Care Agency Gibraltar
  • The General Optical Council
  • The Nursing and Midwifery Council
  • University of Southampton
  • VWV Solicitors
  • Warwickshire Fire and Rescue Service
  • West Midlands Fire Service
  • Worthing Homes

Which describes you?

three people looking at computer

Just as there are all kinds of policy and procedures, so there are different kinds of policy and procedure writers.

Each has a unique set of skills and experience, and they tend fall into common groups. These groups, or “types”, benefit from a career path and skills development that is appropriate to them.

This quiz will tell you what type of policies and procedures writer archetype you are, and suggest what to do with that information, once you have it.

Take this two minute quiz:

Comments from delegates

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

Ann M. Writing policies and procedures training course

I found the course material very relevant to the day's training. Very pleased I took part.

Traci J. Writing policies and procedures training course

The trainer's flexibility and delivery were fantastic, making this a really worthwhile day.

Sally B. Quality and Policy Officer Writing policies and procedures training course

Delivered in such an engaging way to inspire the masses.

Ace Schools Multi Academy Trust

Writing policies and procedures training course

Good trainer, approachable. Good ideas to take forward.

Karen T. Care Agency Gibraltar Writing policies and procedures training course

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Steve V. Care Agency Gibraltar Writing policies and procedures training course

What will I learn?

  • How to write clearly, even if writing doesn’t come naturally
  • Confidence in the work you produce
  • A framework to ensure consistency


Topics covered


What do we mean by policy, process, procedure, and guideline?

  • What would you expect to see in each of these and what not to see.
  • What are the characteristics of good policies/procedures?

Why do we need policies and procedures?

  • Best Practice and Good Practice
  • Benefits of policies and procedures

The characteristics of good policies and procedures

  • Utility and usability
  • How much detail?
  • Audience analysis

The Information Design stage

  • Outlining and planning the document.
  • How to meet the needs of more than one audience (such as staff and auditors)
  • How to structure and organise the content to assist users in finding what they are looking for

Topic-based writing

What content should you write?

Writing the topics

  • Using clear English

How to write and present different types of information

  • The importance of steps in a procedure

Organising the content in a page

  • Page layout and how this can help users find what they are looking for.

Software tools

  • What are the best ways to publish your content?

Reviewing your work

  • Steps involved in reviewing a document.

The writing process

Measuring if it works

Prerequisites - None

Delivery format

This live virtual course is delivered over two 3-hour sessions via Microsoft Teams. These are normally delivered 0930-1230, on consecutive days.

We can also deliver this course as a virtual classroom course for teams within organisations using other platforms.

Screenshot of class delivered over Microsoft Teams


Our expertise

Cherryleaf has many years experience in writing and editing policies and procedures documents for clients such as Affidea, Almabani, Clearscore, NHS, Samaritans, and a number of rapidly growing software companies. We also have many years experience of teaching writing skills to technical writers and other staff within organisations.

Pricing and Dates

Public Course: £375 ex VAT per attendee.

Private Course: Priced per team based on number of attendees.

Contact us for more details.

Contact us

Ready to improve your policies and procedures writing?

Use the contact form below.

Don’t worry if you don’t know the answers to all the questions.

We will contact you to discuss your situation and requirements.

* Required

    Your name (*)

    Your email (*)

    Your telephone number

    Your location (*)

    Are there any particular training courses/topics you are interested in?

    Tell us a little about your situation and your requirements (*)

    Are you interested in an onsite (private) or public training course? (*)

    Onsite courses are for groups in a single organisation. Public and online courses are for individuals.

    How would you like Cherryleaf to help you?

    We'd love to email you links to useful articles and news on developing content. If you would like us to add you to our newsletter, please tick below. We'll always treat your details with the utmost care, in accordance with our privacy policy.

    No, I don't want to receive updates.Yes, I'd like to receive updates.