Contact us for the next course date
Our next public course will be delivered using Microsoft Teams. The course will be delivered in two sessions: The first half between 09:30-12:30 (UK time), and the second half on the next day between 09:30-12:30 (UK time).
Learn how to create clear and effective policies and procedures on our popular training course
When you’ve been given the task of writing policies and procedures, the content you create can affect whether staff in your organisation make mistakes or work efficiently.
They can even expose your business to the risk of fines or litigation.
Ask people responsible for writing policies and procedures, and many of them will say they’re worried they’re doing it in the best way.
That’s because, in many cases, they’ve not had any formal training in how to do this type of work.
Cherryleaf’s policies and procedures course teaches you how to write clear and effective policies and procedures, in a straightforward and efficient way.
Now delivered as a virtual classroom training course
Our public courses are currently delivered using Microsoft Teams, in two three-hour sessions (0930-1230 UK time), on consecutive days.
We can also deliver this course as a virtual classroom course for teams within organisations using other platforms.
Which describes you?
Just as there are all kinds of policy and procedures, so there are different kinds of policy and procedure writers.
Each has a unique set of skills and experience, and they tend fall into common groups. These groups, or “types”, benefit from a career path and skills development that is appropriate to them.
This quiz will tell you what type of policies and procedures writer archetype you are, and suggest what to do with that information, once you have it.
Take this two minute quiz:
Who is this for?
This course is for anyone involved in writing or editing policies and procedures, and who is:
- Having to deal with policies and procedures that overlap, repeat or contradict each other
- Dissatisfied with the performance of their policies and procedures
- Having trouble getting colleagues to understand the differences between policies, processes and procedures
- Having trouble convincing others of the value of policies and procedures
- Wanting to write clearer policies and procedures
Past delegates include staff from:
- Avon Fire and Rescue Service
- Barrett Developments plc
- Calderdale College
- KAL Software
- Nottingham Community Housing Association
- Rainbow Hub charity
- Tate Museum
- Shropshire Fire Service
- Swindon Borough Council
- The Ace Schools Multi Academy Trust
- The Care Agency Gibraltar
- The General Optical Council
- The Nursing and Midwifery Council
- University of Southampton
- VWV Solicitors
- Warwickshire Fire Service
- Worthing Homes
What will I learn?
- How to write clearly, even if writing doesn’t come naturally
- Confidence in the work you produce
- A simple framework to use for ensuring a consistent approach to your writing
What do we mean by policy, process, procedure, and guideline?
- What would you expect to see in each of these and what not to see.
- What are the characteristics of good policies/procedures?
Why do we need policies and procedures?
- Best Practice and Good Practice
- Benefits of policies and procedures
The characteristics of good policies and procedures
- Utility and usability
- How much detail?
- Audience analysis
The Information Design stage
- Outlining and planning the document.
- How to meet the needs of more than one audience (such as staff and auditors)
- How to structure and organise the content to assist users in finding what they are looking for
What content should you write?
Writing the topics
- Using clear English
How to write and present different types of information
- The importance of steps in a procedure
Organising the content in a page
- Page layout and how this can help users find what they are looking for.
- What are the best ways to publish your content?
Reviewing your work
- Steps involved in reviewing a document.
The writing process
Measuring if it works
Prerequisites - None
Cherryleaf has many years experience in writing and editing policies and procedures documents for clients such as Affidea, Almabani, Clearscore, NHS, Samaritans, and a number of rapidly growing software companies. We also have many years experience of teaching writing skills to technical writers and other staff within organisations.
Price and how to book
The course will be delivered in two sessions: The first half between 09:30-12:30 (UK time), and the second half on the next day between 09:30-12:30 (UK time).
Contact us for the next course date.
The price for the 2022 virtual classroom courses is £299 ex VAT per delegate.
Private courses for in-house teams
The prices for the group courses depend on the number of delegates taking them.
This is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.
Contact us for more details.
Interested in this training course?
To help us gain an initial understanding of your situation, please answer the questions in the contact form below.
Don’t worry if you don’t know the answers to all the questions.
We will contact you to discuss your situation and requirements.