We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What does Hotjar do? Why are heatmaps important? How have you used heatmaps and recordings to improve Hotjar’s knowledge base? How easy is this to do?… Read more »
Tag: podcast
Podcast 112: Nobody ever wants to buy software, with Toby Chapman-Dawe
Ellis talked to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software. Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in… Read more »
Podcast 110: After basic techcomm training, what next?
In addition to the basic skills in technical communication, what other skills does a technical communicator need? In this episode of the Cherryleaf Podcast, we look at the areas where technical communicators deepen and widen their skill set. We consider what should be the topic for our (Cherryleaf’s) next elearning course. Twitter thread: Does anyone have… Read more »
Podcast 109: Review of Google’s UX design course
In March 2021, Google published the “Google UX Design Certificate Program”, as part of its Grow with Google scheme. In this episode, we look at: What is promised How it’s delivered What’s in the course Career prospects
Transcript of Podcast 108
This is a transcript of Podcast 108: What you said you wanted from a course on creating screenshots and images This is the Cherryleaf Podcast. I find myself in Windsor again and I’m by Eton Bridge, which goes over the River Thames and looking one way I can see into Eton and the shops in… Read more »