With the Dev Portal Awards 2021 under way, in this episode of the Cherryleaf Podcast, we look at the characteristics of an award-winning developer portal. Dev Portal Awards 2021 Transcript Hello again, welcome to the Cherryleaf podcast. In this episode we’re going to look at the question how to create an award winning developer portal?… Read more »
Tag: podcast
Podcast 114: Nine common onboarding mistakes that software companies make
Ellis looks at nine common onboarding mistakes that software companies make: Not thinking about jobs to be done, but features Overloading users with information Writing for a single audience Not providing or not co-ordinating the five pillars of onboarding content Getting the timing wrong Unclear goals Leaving “seams” in the onboarding experience Poor quality content… Read more »
Podcast 113: Using heatmaps & recordings to improve Hotjar’s knowledge base, with Karissa Van Baulen
We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What does Hotjar do? Why are heatmaps important? How have you used heatmaps and recordings to improve Hotjar’s knowledge base? How easy is this to do?… Read more »
Podcast 112: Nobody ever wants to buy software, with Toby Chapman-Dawe
Ellis talked to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software. Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in… Read more »
Podcast 110: After basic techcomm training, what next?
In addition to the basic skills in technical communication, what other skills does a technical communicator need? In this episode of the Cherryleaf Podcast, we look at the areas where technical communicators deepen and widen their skill set. We consider what should be the topic for our (Cherryleaf’s) next elearning course. Twitter thread: Does anyone have… Read more »